Wal-Mart Recruits Senior Customer Manager

Posted on :

12 Mar, 2014

Category :

Customer Service Jobs in South Africa

Job Description
Main Purpose of the job
To develop and implement Walmart business plan that will deliver budgeted turnover, profit, growth, share and innovation targets by category and /or brand within customer portfolio thereby contributing to the achievement of business objectives – both for national & GBA portfolios


Principal Accountabilities
Responsible for setting, leading and executing the account strategy for the Wal-Mart Group
Continuing and building on KCC’s existing category leadership platform. Ensuring the business exploits its current competitive advantage and remains a key trade partner to the Wal-Mart Group
Generate and execute category insights, strategies, and actionable ideas to create sustainable, advantaged, and profitable top-line growth for Kimberly-Clark and the Wal-Mart account
Become the expert in the Wal-Mart system and using this intelligence to extract high quality analysis and insights, actionable assortments, planograms and merchandising recommendations, and reporting in a timely and professional manner that exceed customer needs and expectations.
Develop and foster business building relationships across the customer with all contacts that will impact the successful delivery of collaboration projects that lead to mutually achieving objectives.
Demonstrate strong negotiating skills that effectively prevent conflicts while facilitating winning solutions that elevates Kimberly-Clark with the customer.
Drive collaboration with key retailers, including all elements of the shelf and go to market solutions – including solutions which impact the shopper outside the store environment
Actively develop and implement contact strategy within assigned customers to achieve account, category, brand and customer objectives
Develop and leverage relationships across K-C to achieve commercial, category, brand and customer objectives
Able to initiate and engage in relevant / solid commercial discussions which result in tangible outcomes for both KC and Wal-Mart


Job Requirements
Essential Knowledge, Experience and Qualifications
Matric and Tertiary Education (minimum 3 year Degree/Diploma) with at least 3-5 years FMCG commercial experience – proven track record in both key accounts and category preferable


Key Competencies / Skills
Achieve the following business
Targets both for national accounts and GBA as appropriate:
Achieve volume, NSV & IOP and share targets by category and by customer
Achieve annual trade promotional budget by account, by category
Achieve supply chain KPI’s (forecast accuracy, case fill, order fill, DOT, % credit notes)
Achieve POP targets by customer for existing and new SKU’s(on-shelf availability, ranging, merchandising picture of success, forward share, pricing, promotions, innovation)
Achieve personal development & teams development targets (where appropriate)
GBA Targets – volume, value and profit


Click here to apply online

Requisition # CM Wal-Mart
Job Title Senior Customer Manager Wal-Mart
Job Type Full-time
Location Bedfordview – Bedfordview, GT 2008 ZA (Primary)
Category Marketing
Education B Tech/Hons Degree or Equivalent
% Time Prepared to Travel
Salary Grade R569,581.00 – R696,155.00
Available Benefits Medical Aid, Car Allowance, Cell Phone, Petrol Card, Incentive Bonus


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