Witfield, Gauteng Vacancies: Parts and Service Manager Mining & Rock Excavation

Posted on :

13 Jun, 2013

Category :

Jobs in Gauteng - Gauteng Jobs, Mining Jobs in South Africa

Parts and Service Manager Mining & Rock Excavation Technique

Job description:

  • ·SDE Parts and services business development, management and continuous improvement in all areas:
  • ·Field Service
  • ·Spare Parts sales, mix and stock levels
  • ·Service and repair Contracts
  • ·Product Support
  • ·Warranty
  • ·Training
  • ·Unit and component repair and rebuilds
  • ·Tactical Matrix management
  • ·Establish business goals in terms of market share and consolidated profitability
  • ·Operationally manage the human and physical assets of he company as required to achieve these business goals
  • ·Liaise with PC on product development, pricing and support
  • ·Establish KPI’s for all parts and services segments and measure progress
  • ·Develop and manage the SDE training and warranty processes.
  • ·Develop and manage the SDE technical support division
  • ·Develop and manage a profitable SDE field service structure
  • ·Manage the Work in Progress
  • ·Build on internal relations with the MRS Workshop, logistics and customer services to reduce inefficiencies
  • ·Ensure accuracy and timeous quotation to invoicing of Parts and services products
  • ·Attend monthly Technical Liaison / Quality meetings with key customers
  • ·Ensure all Tech Liaison / Quality issues are actioned and reported timeously
  • ·Regular site and customer visits
  • ·Management of all expenses within the MRS – SDE
  • ·Ensure all policies and procedures are adhered to within the MRS – SDE division
  • ·Determine and take corrective action on policies and procedures which are not effective or efficient for the SDE business
  • ·Do forward planning and recruitment, in line with the MRS – SDE strategies
  • ·Ensue MRS – SDE has the required quantity and quality of technical and training staff
  • ·Implementation of the MRS – SDE VC scheme
  • ·Quality assurance within all aspects of the MRS – SDE division
  • ·Appraisals of subordinates
  • ·Any other duties and projects as required by the MRS BLM
  • ·Monthly report for the MRS Business Line Manager



To develop and implement a quality SDE parts and services strategy to ensure that the company meets its business goals in this region, in terms of a sustainable stability, growth and profitable parts and services business for MRS – SDE


Experience requirements:

At least a minimum of 3+ years management experience
An good level of knowledge of the SDE service industry and the related industry practises will be an added advantage
Has proven experience of parts and services and has forged excellent customer development and relations
Is computer literate this included working knowledge of MS Office, Lotus Notes etc
Must have past experience of managing a business unit/team


Educational requirements:

Relevant trade certificate, Degree/Diploma or equivalent – ideally within a business related area,


Personality requirements:

Is self motivated
Has good planning and organising skills
Valid drivers license
Has previous experience of developing, motivating and managing a winning team
Has a excellent standard of presentation, communication and interpersonal skills


Country and city description:

This position is based in Witfield, Boksburg


Reference ID: JBLT-98CC7J
Functional area: Service
Country of service: South Africa
State: Gauteng
City: Witfield
Company name: Atlas Copco South Africa (Pty) Ltd
Personnel manager: Lindy Raynard
Phone: 011 821 9436
Send Application To: [email protected]
Last date to apply: 2013-06-21

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