{"id":11452,"date":"2013-05-08T16:15:25","date_gmt":"2013-05-08T14:15:25","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=11452"},"modified":"2013-05-08T16:15:25","modified_gmt":"2013-05-08T14:15:25","slug":"customer-support-supervisor-vacancies","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/customer-support-supervisor-vacancies.html","title":{"rendered":"Customer Support Supervisor Vacancies"},"content":{"rendered":"<h1>Customer Support Vacancies<\/h1>\n<p><strong>Key Performance Areas<\/strong><\/p>\n<ul>\n<li>Implement, maintain and measure service level agreements<\/li>\n<li>Compile daily, weekly and monthly reports<\/li>\n<li>Manage performance of the cialler system<\/li>\n<li>Resolve customer queries and complaints<\/li>\n<li>Handle and assist with debt review processes<\/li>\n<li>Follow up and process of insurance claims in a timely manner<\/li>\n<li>Liaise with debt collectors and third parties regarding payments<\/li>\n<li>Process daily payments, refunds, cash and collection files<\/li>\n<li>Process daily suspense account payments and maintaining a reconciliation<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><br \/>\nQualification<\/p>\n<p>Matric (Grade 12) Certificate<\/p>\n<p><strong>Experience &amp; Skills<\/strong><\/p>\n<ul>\n<li>At least two years Supervisory experience within a call centre environment (Preferably financial services)<\/li>\n<li>Must have good understanding of financial transactions on customer accounts and bank statements<\/li>\n<li>Previous IR and performance management experience<\/li>\n<li>Proficient in MS Office (Excel and Word)<\/li>\n<\/ul>\n<p><strong>Attributes &amp; Behaviours<\/strong><\/p>\n<ul>\n<li>Excellent written and verbal skills<\/li>\n<li>Strong administration skills<\/li>\n<li>Attention to detail and high level of accuracy<\/li>\n<li>Strong motivational and leadership abilities is imperative<\/li>\n<li>Other Requirements<\/li>\n<li>Clear criminal and credit record<\/li>\n<\/ul>\n<p>Salary:\u00a0Market Related<br \/>\nType:\u00a0Permanent<br \/>\nAA Position:\u00a0No<br \/>\nWork Level:\u00a0Skilled<br \/>\nBranch:\u00a0Western Cape &#8211; Southern Suburbs (Cape)<\/p>\n<p><strong>How to Apply\u00a0<\/strong><\/p>\n<p>Click on the link below to apply online<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Support Vacancies Key Performance Areas Implement, maintain and measure service level agreements Compile daily, weekly and monthly reports Manage performance of the cialler system Resolve customer queries and complaints&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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