{"id":12373,"date":"2013-06-20T01:43:35","date_gmt":"2013-06-19T23:43:35","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=12373"},"modified":"2013-06-20T01:43:35","modified_gmt":"2013-06-19T23:43:35","slug":"contact-centre-and-monitoring-agents-careers-vacancies","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/contact-centre-and-monitoring-agents-careers-vacancies.html","title":{"rendered":"Contact Centre and Monitoring Agents Careers: 30 Vacancies"},"content":{"rendered":"

Contact Centre and Monitoring Agents Vacancies<\/h2>\n
Duration:<\/b>\u00a012 month fixed-term contract with the opportunity for competent learners to apply for vacancies after 10 months of being on the learnership.<\/div>\n
<\/div>\n
Overall Purpose of the Job:<\/b><\/div>\n
To provide a superior service level to internal and external customers via all contact channels and all media.\u00a0Successful candidates will qualify with a National Certificate in Contact Centre Support and gain practical experience in the Contact Centre environment.<\/div>\n
<\/div>\n
Minimum Requirements:<\/b><\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0South African citizen.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Hold a valid and recognised Matric Certificate with Maths, English and a second language.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Not be engaged in post matric studies or formal employment.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Must not have completed any previous learnership.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Be between the ages of 18 and 30 years.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent communications skills (English).<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Have basic computer skills.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Have a keen interest in all tasks related to Administration and Customer Service.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Must have an interest in Customer Services and be able to work under pressure.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Must have good interpersonal skills and be self-motivated.<\/div>\n
<\/div>\n
Main Duties and Responsibilities:\u00a0<\/b><\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Answering inbound calls as well as assist customers who have specific enquiries.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Dealing with incoming calls on a skills based routing basis.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Transferring calls to other departments.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Handling and resolving customer complaints or escalating<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Receiving and attending to emergency calls (if trained).<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Booking Technical service calls.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Qualifying Sales leads and booking of appointments.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Providing basic Technical assistance to clients (troubleshooting).<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Providing customers with feedback to resolve queries.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Loading of temporary \/ holiday instructions (if appropriate to skills base).<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Handling Accounts, Sales, Technical, Ops and other queries.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Verifying Listener information.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Delegating queries \/ complaints to relevant departments.<\/div>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Working as a team and assisting colleagues with daily Contact Centre operational issues.<\/div>\n
<\/div>\n
<\/div>\n

How to Apply for\u00a0Contact Centre and Monitoring Agents Vacancies<\/h3>\n
Please apply in writing to the Human Resources Department as follows:<\/div>\n
<\/b><\/p>\n
Venecia Daniels via e-mail on\u00a0<\/b>vdaniels@adt.co.za\u00a0<\/strong><\/div>\n<\/div>\n
\n
Position based at\u00a05 Louwtjie Rothman Avenue, N1 City, Cape Town<\/div>\n
<\/div>\n
Closing Date<\/b>: 20 June 2013<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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