{"id":12860,"date":"2013-07-17T02:30:45","date_gmt":"2013-07-17T00:30:45","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=12860"},"modified":"2013-10-09T07:55:20","modified_gmt":"2013-10-09T05:55:20","slug":"telkom-sa-limited-operational-specialist-customer-support","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/telkom-sa-limited-operational-specialist-customer-support.html","title":{"rendered":"Telkom SA Limited: Operational Specialist, Customer Support (tbm)"},"content":{"rendered":"

Telkom SA Operational Specialist, Customer Support (tbm)<\/h2>\n
Job Requirements (Qualifications\/Experience\/Special Requirements)<\/div>\n
<\/div>\n
Qualification:<\/strong>
\nA relevant 3 year degree\/diploma in any of the ff: Eng\/Commerce\/Marketing and Sales\/IT\/Business.<\/p>\n

Experience:<\/strong>
\n3 Years relevant operaitonal experience.<\/p>\n

Special requirements:<\/strong>
\nA valid driver’s license.
\nWilling to work long hours.
\nProficient in the English language (written and verbal).
\nCore Description (Duties & Responsibilities)\u00a0\u00a0 \u00a0Responsible for customer service experience across Fulfilment, Assurance and Billing, as well as Service level management (including all aspects of service delivery management relating to customer service).
\nImplement and monitor the SLA\/OLA framework for TBM. Institute effective incident-,problem- and change management.
\nEnsure consistent customer service across the TBM FAB, as well as optimal use of designated systems, tools and technology platforms.
\nManage relevant stakeholders.
\nCompetencies (Knowledge\/Skills\/Attitudes)\u00a0\u00a0 \u00a0Functional Knowledge:
\nAdministrative Procedures; Business Plan; Business Strategy; Business Systems; Business Technology; Change Management; Financial Management; Telecommunications Market.<\/p>\n

Functional Skills:<\/strong>
\nAdministration; Analytical; Communicating; Conflict Management; Decision Making; Diversity Learning; Facilitating Techniques; Presentation Techniques; Problem
\nSolving.<\/p>\n

Leadership Behaviour\/Attitude:<\/strong>
\nCustomer Focused; Decisive; Initiative; People Orientated; Proactive; Team Player.
\nRemuneration Benefits\u00a0\u00a0 \u00a0Market related<\/div>\n

<\/div>\n
<\/div>\n
How to Apply<\/strong><\/div>\n
Click on this link to Apply<\/a><\/div>\n
Closing date: 21st July, 2013<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Telkom SA Operational Specialist, Customer Support (tbm) Job Requirements (Qualifications\/Experience\/Special Requirements) Qualification: A relevant 3 year degree\/diploma in any of the ff: Eng\/Commerce\/Marketing and Sales\/IT\/Business. Experience: 3 Years relevant operaitonal…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[188],"jetpack_publicize_connections":[],"yoast_head":"\nTelkom SA Limited: Operational Specialist, Customer Support (tbm) - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Telkom SA Operational Specialist, Customer Support (tbm) Job Requirements (Qualifications\/Experience\/Special Requirements) Qualification: A relevant 3\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/telkom-sa-limited-operational-specialist-customer-support.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/telkom-sa-limited-operational-specialist-customer-support.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/telkom-sa-limited-operational-specialist-customer-support.html\",\"name\":\"Telkom SA Limited: Operational Specialist, Customer Support (tbm) - 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