{"id":12860,"date":"2013-07-17T02:30:45","date_gmt":"2013-07-17T00:30:45","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=12860"},"modified":"2013-10-09T07:55:20","modified_gmt":"2013-10-09T05:55:20","slug":"telkom-sa-limited-operational-specialist-customer-support","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/telkom-sa-limited-operational-specialist-customer-support.html","title":{"rendered":"Telkom SA Limited: Operational Specialist, Customer Support (tbm)"},"content":{"rendered":"
Experience:<\/strong> Special requirements:<\/strong> Functional Skills:<\/strong> Leadership Behaviour\/Attitude:<\/strong>
\n3 Years relevant operaitonal experience.<\/p>\n
\nA valid driver’s license.
\nWilling to work long hours.
\nProficient in the English language (written and verbal).
\nCore Description (Duties & Responsibilities)\u00a0\u00a0 \u00a0Responsible for customer service experience across Fulfilment, Assurance and Billing, as well as Service level management (including all aspects of service delivery management relating to customer service).
\nImplement and monitor the SLA\/OLA framework for TBM. Institute effective incident-,problem- and change management.
\nEnsure consistent customer service across the TBM FAB, as well as optimal use of designated systems, tools and technology platforms.
\nManage relevant stakeholders.
\nCompetencies (Knowledge\/Skills\/Attitudes)\u00a0\u00a0 \u00a0Functional Knowledge:
\nAdministrative Procedures; Business Plan; Business Strategy; Business Systems; Business Technology; Change Management; Financial Management; Telecommunications Market.<\/p>\n
\nAdministration; Analytical; Communicating; Conflict Management; Decision Making; Diversity Learning; Facilitating Techniques; Presentation Techniques; Problem
\nSolving.<\/p>\n
\nCustomer Focused; Decisive; Initiative; People Orientated; Proactive; Team Player.
\nRemuneration Benefits\u00a0\u00a0 \u00a0Market related<\/div>\n