Job Title : Customer Service Representative: KZN
\nCompany – MultiChoice
\nLocation – Country South Africa
\nLocation – Province KwaZulu-Natal
\nLocation – Town \/ City Durban
\nJob Type: Permanent
\nEquity Status African candidates
\nNumber of Positions 1
\nSpecial Requirements Shift Work required. Ability to travel between sites.<\/p>\n
Job Context<\/strong><\/p>\n Smart Village, a subsidiary of Orbicom, is a Centurion based company which offers voice, data, video and security services over fiber optic networks to residents in gated community estates. Outputs<\/strong><\/p>\n Contact centre agent for KZN sites (Le Domaine, Pearls, Cotswold, Somerset Valley & Umdoni) <\/p>\n Education & Experience<\/strong><\/p>\n Competencies Skills<\/strong>
\n\u2022 Multicultural organization
\n\u2022 Dynamic, ever changing environment
\n\u2022 Leading edge technological environment
\nCustomers A quality customer focused operating environment through resolution management, retention and service excellence towards existing customers on the inbound line \u2013 desktop support and Support to technicians<\/p>\n
\n\u2022 1st line of support, managing fault reports resolving over the phone before allocating to technician.
\n\u2022 Meet and greet clients and customers
\nRespond to internal and external enquiries via email, phone and face-to-face
\nManage customer order entries
\nSales of VAS
\nPastel Quotes for equipment
\nProvide customers product knowledge
\nUpdate client databases
\nPerform general administration tasks
\nSupport other departments
\nManage and co-ordinate the regions technicians diaries from Oracle for job allocation, bookings and general co-ordination and reporting and follow-ups and closing, reporting to the regional manager
\nPerforms the billing functions of for Le Domaine, reporting to the KZN Administration officer performing, managing and updating client accounts, applications, cancellations, upgrades\/ downgrades
\nDaily, weekly and Monthly reports on Le Domaine and customer queries<\/p>\n\n
\n\uf0a7 Sales Driven
\n\uf0a7 Interpersonal flexibility
\n\uf0a7 Diplomacy \/ tact
\n\uf0a7 Assertiveness
\n\uf0a7 Team work
\n\uf0a7 Cultural sensitivity
\n\uf0a7 Approachability
\n\uf0a7 Decision making
\n\uf0a7 Problem solving
\n\uf0a7 Verbal communication
\n\uf0a7 Empathy
\n\uf0a7 Listening
\n\uf0a7 Questioning<\/p>\n