Plans and directs the delivery of contracted business activities throughout the contract’s lifecycle (from business development through contract closure) for one or more (portfolio of) contracts (not to exceed 6).<\/li>\n
Accountable for the financial performance of the contract – in terms of Revenue \/ Margin and Growth potential on the contract(s).<\/li>\n
Accountable for customer satisfaction with respect to outsourcing services.<\/li>\n
Establishes yearly budgets and controls expenses to achieve financial goals.<\/li>\n
Leads business negotiations for small contracts or portions of large contracts of >$5M for a region.<\/li>\n
Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer<\/li>\n
Leads the account leadership team. In this capacity, responsible for:<\/li>\n
As appropriate to the contract agreement(s), assures compliance with HP and customer’s related policies, strategies, and processes<\/li>\n
Directs the planning, assessment and development of new business opportunities in partnership with HP sales<\/li>\n
Develops and nurtures senior mgmt level relationships with the customer<\/li>\n
Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan<\/li>\n
Pro-actively contributes to the customer’s business improvement, planning and budgeting process<\/li>\n
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation, change management and communication.<\/li>\n
Maintains effective communication with and between all functional areas of the account team, as well as with HP at large including its executive leaders<\/li>\n
Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.<\/li>\n
Leads the Customer Management Office which includes Account Delivery Manager.<\/li>\n
Generates additional revenue thru “product pull thru” and additional services after an Managed Services (MS) outsourcing<\/li>\n
~$15m\/year revenue for total portfolio of contracts<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
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Qualifications<\/b><\/div>\n
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Education and Experience Required:<\/span><\/b><\/div>\n
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\u00b7 Bachelors Degree or equivalent combination of education and experience.<\/div>\n
\u00b7 2 plus years’ relevant Client Mgmt and 5-7 years industry experience, i.e. Financial Services and\/or Airline industry knowledge.<\/div>\n
\u00b7 Track record of Managing a portfolio of Annuity Services in region of $5 – 50 million per annum.<\/div>\n
\u00b7 Proven track record in business P&L management, financial concepts and contract law<\/div>\n
\u00b7 Experience in developing executive level customer relationships including good negotiation, presentation and communication skills.<\/div>\n
\u00b7 Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.<\/div>\n
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Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.<\/div>\n<\/div>\n
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Knowledge and Skills Required:<\/span><\/strong><\/div>\n
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Demonstrate knowledge of corporate policies, markets and processes, financial management and program management. Demonstrate mastery to state-of-the-art technical, functional or business knowledge; emphasis is on depth of knowledge in a specialized area.<\/div>\n
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Critical Competencies to Drive Business Results:<\/span><\/strong><\/div>\n
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Executive Business Partnering<\/strong><\/div>\n
Builds consultative business relationships at the highest levels of the client’s organization in pursuit of strategic alliances and global opportunities<\/div>\n
Coordinates activities among account stakeholders to align their contributions and ensure good working relationships between account personnel, HP resources and the client organization<\/div>\n
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Deal Component Assessment<\/strong><\/div>\n
Reviews deal components to ensure delivery feasibility for HP and determine if solution is right for the client<\/div>\n
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Business & Organizational Variables<\/strong><\/div>\n
Understands the business context of industries sold into and uses this knowledge to advance HP from a point-solution provider to a true business partner<\/div>\n
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Financial\/Business Acumen<\/strong><\/div>\n
Exhibits authoritative business and financial acumen to develop meaningful business or operational recommendations<\/div>\n
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P&L Management<\/strong><\/div>\n
Sets and manages the business investments and resource allocations essential for ensuring the financial growth & health of the corporation<\/div>\n
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HP Partner Resources<\/strong><\/div>\n
Effectively accesses appropriate partner resources associated with a solution and guiding account strategy<\/div>\n
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Global Projection<\/strong><\/div>\n
Represents HP across geographical boundaries with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility involved<\/div>\n
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Job – Services<\/div>\n
Primary Location – South Africa-South Africa-Johannesburg<\/div>\n
Schedule – Full-time<\/div>\n
Job Type – Experienced<\/div>\n
Shift – Day Job<\/div>\n
Travel – No<\/div>\n
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How to Apply for Account Executive Vacancies<\/h4>\n