Alexander Forbes Financial Services is looking for a Call Centre Agent – Client Servicing Contact Centre to assume the role of a client servicing consultant within the call centre environment.<\/p>\n
Minimum Requirements<\/strong> \u2022 Grade 12 Required Experience<\/strong><\/p>\n \u2022 1 – 2 years financial services experience Job Specification\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong> \u2022 To assume the role of a client servicing consultant within the call centre environment Key Performance Area<\/strong><\/p>\n Service Excellence Behavioural competencies<\/strong><\/p>\n \u2022 Willing to go the extra mile, show initiative and take ownership.
\nFormal Qualifications<\/p>\n
\n\u2022 COP an advantage<\/p>\n
\n\u2022 Relevant contact centre experience and understanding of processes
\n\u2022 Above average aptitude for client servicing
\n\u2022 Above average aptitude in dealing with clients telephonically
\n\u2022 Proficient in MS Office (Excel, Outlook, Word, Access)
\n\u2022 Industry knowledge (preferably employee benefit experience)
\n\u2022 Working on CRM systems<\/p>\n
\nMain Purpose<\/p>\n
\n\u2022 To represent the Alexander Forbes brand when dealing with clients telephonically.
\n\u2022 To be a customer centric individual and ensure that you are always professional courteous and helpful when dealing with clients telephonically.<\/p>\n
\nPeople Component
\nDiscretionary<\/p>\n
\n\u2022 Disciplined
\n\u2022 Proactive \/ takes initiative
\n\u2022 Critical thinking
\n\u2022 Self motivated
\n\u2022 Time keeping\/punctuality
\n\u2022 Accuracy \/ attention to detail
\n\u2022 Ability to communicate effectively with colleagues and management
\n\u2022 A definite team player with the ability to work independently when required
\n\u2022 Ability to work under pressure (high stress tolerance)
\n\u2022 Excellent soft skills<\/p>\n