Alexander Forbes Financial Services is looking four (4) Senior Administrators to be responsible and accountable for the key performance areas, aligned to the operation of portfolio of funds. The incumbents must action member switches of benefits, maintain member data, attend client internal and external meetings.<\/p>\n
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Minimum Requirements<\/strong><\/p>\n Formal Qualifications<\/strong><\/p>\n \u2022 Grade 12 <\/p>\n <\/p>\n Job Specification<\/strong><\/p>\n Level of Operation<\/p>\n Decision Making and planning<\/p>\n \u2022 Ability to work under pressure (high stress tolerance) <\/p>\n Problem Solving and Communication<\/strong><\/p>\n \u2022 Solve data or system problems <\/p>\n Leadership Lead, guide and support<\/strong><\/p>\n \u2022 Train junior staff where necessary <\/p>\n Accountability<\/strong><\/p>\n \u2022 Ability to take ownership and responsibility for the portfolio of funds<\/p>\n <\/p>\n <\/p>\n Key performance areas<\/strong><\/p>\n Financial success Technical and behavioural competencies<\/p>\n <\/p>\n Technical<\/strong><\/p>\n \u2022 Compass and Alex system knowledge (Advantageous) <\/p>\n Behavioural (Interpersonal and Intrapersonal)<\/strong><\/p>\n \u2022 Confident <\/p>\n
\n\u2022 Successfully pass the AF tests
\n\u2022 Prior work experience
\n\u2022 Computer Literacy (Excel and Word)
\n\u2022 Acquire and enhance technical Knowledge and skills
\n\u2022 Having Achieved or studying towards a retirement fund qualification or equivalent qualification
\n\u2022 Proven track record of service with both internal and external clients that you service
\n\u2022 Membership -varience of 40% on 2500 minimum members per administrator (pay points increase, complexity of funds)<\/p>\n
\n\u2022 Proactive \/ take initiative
\n\u2022 Ability to manage and operate an effective diary system
\n\u2022 Ability to plan, organizes, prioritize, control and manage own portfolio
\n\u2022 Deadline driven, with the utmost of accuracy (attention to details) and compliance.
\n\u2022 Must be able follow and to solve problems or make decisions making reference to Manuals, Company policies and procedures, external\/ internal resources, Legislature and general practices within statutory Funds<\/p>\n
\n\u2022 Analyse information and select best solution from a range of alternative solutions
\n\u2022 Verbal communication and written communication.
\n\u2022 Able to present in meetings or training sessions with clients<\/p>\n
\n\u2022 Assist in establishing and maintaining accurate procedures and processes<\/p>\n
\nOperational Effectiveness
\nService Excellence
\nOur People satisfaction
\nStakeholders and Client Relationship<\/p>\n
\n\u2022 Computer literate (outlook, excel (intermediate) and word (intermediate))
\n\u2022 Excellent oral & written communication skills
\n\u2022 Ability to multi-task
\n\u2022 Ability to anticipate and manage change
\n\u2022 Innovative thinking and delivery<\/p>\n
\n\u2022 Assertive
\n\u2022 Self Motivated
\n\u2022 Client Service Orientation
\n\u2022 Ability to manage expectations
\n\u2022 Ability to communicate effectively with colleagues, management & clients
\n\u2022 Ability to work in and as part of a team
\n\u2022 Self awareness
\n\u2022 Resilient
\n\u2022 Ability to interact with Clients
\n\u2022 Responsible & accountable
\n\u2022 Resourceful & creative problem solver
\n\u2022 Effective Communication
\n\u2022 Results- Orientated
\n\u2022 Ability to persuade and influence
\n\u2022 Analytical thinking
\n\u2022 Problem solving
\n\u2022 Professional and mature business attitude<\/p>\n