CIVIC SERVICE SUPERVISOR, 4 POSITIONS
\nSALARY : R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive
\nbenefits are offered.<\/p>\n
CENTRE : Eastern Cape: Local Office Medium: Uitenhage (1 post) Ref No: HRMC 84\/13\/3a
\nEastern Cape: Local Office Medium: Mount Fletcher (1 post) Ref No: HRMC
\n84\/13\/3b
\nKwaZulu-Natal: Medium Office: Vryheid (1 post) Ref No: HRMC 84\/13\/3c<\/p>\n
Limpopo: Large Office Thohoyandou (1 post) Ref No: HRMC 84\/13\/3d
\nREQUIREMENTS : A relevant 3 year Degree\/Diploma or an NQF level 6 qualification with 1 years\u2019
\nexperience in a Customer Service environment and \/ or a Grade 12 Certificate with
\n3 years\u2019 experience in a Customer Service environment \u2022 A post-graduate
\nqualification will serve as an added advantage \u2022 Experience in a Public
\nAdministration or Sales Office environment with proven experience in managing a
\nsmall team is essential \u2022 Knowledge of the Immigration Act , Refugee Act as well as
\nthe Public Service Act and Regulations \u2022 Awareness of the rights within the South
\nAfrican Constitution \u2022 Understanding of the Departmental legislation and Human
\nResources policies and prescripts \u2022 Leading and supervising skills \u2022 Communication
\nskills \u2022 Computer literacy and willingness to work extended hours (including
\nweekends and\/or holidays) are essential \u2022 Preference will be given to candidates
\nfrom the local area where these posts are located \u2022 A valid driver\u2019s license will be an
\nadded advantage.<\/p>\n
DUTIES:<\/p>\n
The successful candidates will be responsible for, amongst others, the following
\nspecific tasks: \u2022 Monitor delivery of service to internal service level standards and
\ntargets and client demands \u2022 Monitor service bottlenecks, trends and errors and take
\ncorrective action \u2022 Ensure processes are executed according to Standard Operating
\nProcedures \u2022 Produce quality reports regarding turnaround times, documents
\nprocessed and error rates \u2022 Implement quality assurance measures to ensure quality
\nof service delivery \u2022 Manage records \/ documentation according to DHA
\nrequirements \u2022 Deal with non-standard requests and issues from staff in the
\nexecution of their duties \u2022 Allocate work to staff members and monitor their progress
\nagainst daily targets or goals \u2022 Perform end of day duties to ensure effective
\nreporting, identification of issues and capturing of performance statistics \u2022 Identify
\nchallenges in operation (capacity, training, bottlenecks) and make suggestions to
\nSuperiors \u2022 Render services in mobile units where required \u2022 Oversee the
\nperformance of the staff members and identify and address minor performance
\nproblems (escalate major performance, incapacity or misconduct matters to
\nmanagement) \u2022 Facilitate and direct staff in dealing with leave and other Human
\nResources administration requirements within the unit \u2022 Coach and guide staff on
\ncompliance to all relevant regulatory, internal and external compliance requirements
\n\u2022 Report all risks including e.g. overpayment, etc. according to required format to the
\nSuperior.<\/p>\n
ENQUIRIES : Eastern Cape: Mr L Jama, Tel: 043 604 6406
\nKwaZulu Natal: Mr Q Luthuli-Tel: (033) 845 5000
\nLimpopo: Mr LJ Kgole Tel 015 297 5803
\n
\n<\/b><\/p>\n
<\/p>\n
Send your application to the relevant provincial addresses below<\/p>\n
APPLICATIONS : Applications must be sent to the correct address as indicated below, to reach the
\naddress on or before the closing date. Applications sent to a wrong address and\/or
\nreceived after the closing date or those that do not comply with the requirements, will
\nnot be taken into consideration. In the event of hand-delivery of applications,
\napplicants must sign an application register as proof of application. Kindly ensure
\nthat the relevant reference number is quoted and applications are directed to the
\nrelevant province as indicated below:
\nKindly ensure that the relevant reference number is quoted and applications are
\ndirected to the relevant province as indicated below:<\/p>\n
Eastern Cape Province: Postal address: Private Bag 7413, King Williams Town,
\n5600 Physical address: 11 Hargreaves Avenue, King William\u2019s Town, 5600<\/p>\n
KwaZulu-Natal Province: Postal address: PO BOX 09, Scottsville 3209 Physical
\naddress: 181 Church Street, Pietermaritzburg 3200<\/p>\n
Limpopo Province: Postal address: Private Bag X9517, Polokwane, 0700 Physical
\nAddress: 89 Biccard Street, Polokwane, 0699<\/p>\n
CLOSING DATE : 13 September 2013<\/p>\n","protected":false},"excerpt":{"rendered":"
CIVIC SERVICE SUPERVISOR, 4 POSITIONS SALARY : R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive benefits are offered. CENTRE : Eastern Cape: Local…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n