Know more about your clients than your family?\u00a0 Then you are the type of person we need to look after a selected group of high profile accounts across various industries \u2013 the kind of job ideal for a dynamic, intelligent and passionate person.<\/p>\n
Not many people can say that they work for a business that has achieved 7,579% growth globally.\u00a0 In recognition of this, Mimecast was awarded Messaging Product of the Year for 2012 and ranked 20th\u00a0Fastest Growing Technology Company in the UK in the 2012 Deloitte Technology Fast 50. Check out our website to find out about the other major industry awards Mimecast has achieved to date.<\/p>\n
We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast.<\/p>\n
To ensure continued accelerated growth we are looking for brilliant people to join our super charged team where your energy and commitment will have a direct effect on your own value creation. To be successful, you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn. You will not be \u2018a number\u2019 so with that comes greater responsibility and commitment. Be ready to operate at full capacity!<\/p>\n
The SME\/Digital Account Manager role resides within the Customer Advocate (CA) Team led by the Customer Experience Manager. The team is essentially responsible for interfacing with a portfolio of customers and key Channel Partners to ensure customer delight and retention whilst driving additional revenue through strategic sales activities.<\/p>\n
You must be able to demonstrate your ability to digitally manage a large portfolio of small and geographically dispersed customers according to the Digital Customer Engagement Strategy Framework. Innovation in digital communications is an exciting platform and presents a wonderful opportunity for someone looking to broaden their scope and gain experience across multiple touch points of media and bring their own ideas and creativity into play. Determining the level and type of engagement required and executing in an organized and well planned manner is key to the success of this role as is identifying and acting upon opportunities to drive additional revenue within your accounts.<\/p>\n
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Who we are looking for<\/strong><\/p>\n The ideal candidate must be a meticulous \u2018do-er\u2019 who is passionate about customer account management and has bundles of energy.\u00a0 In order to succeed you must be excited about digital customer account management and working in a fast paced, agile but well-structured IT sales environment that is regularly reinventing itself. You must also be exceedingly customer orientated, well organized and meticulous.<\/p>\n <\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n <\/p>\n Essential Customer Service Skills<\/strong>\u00a0<\/strong><\/p>\nKey responsibilities:\u00a0<\/strong>\u00a0<\/strong><\/h3>\n
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