An exciting and challenging career opportunity is available in Telesure Group Services Cape Town Branch within the Loss Adjusting discipline. The Loss Adjustor contributes to the organisational goals by investigating, negotiating and administering specialised claim settlements, and to generate maximum savings by preventing fraud and managing expenditure.<\/p>\n
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Duties & Responsibilities <\/strong><\/p>\n Key accountability areas included in the domain of this position, are :<\/p>\n Operational \/ Technical \/ Financial Results: Personal Competence Results: Innovation Results: Relationship Results: Customer Results: <\/p>\n Minimum Job Requirements <\/strong><\/p>\n The successful incumbent for the above position will have the following profile:<\/p>\n Essential: Grade 12 (Standard 10) with Mathematics, English and Afrikaans
\nFinalise and adjust claims accurately
\nMaintain an acceptable \/ average repudiation ration according to Telesure statistics
\nEnsure financial and mathematical accuracy (e.g. applying average) in terms of settlement of claims, by having knowledge of market related prices \/ values, and being familiar with products \/ suppliers \/ specifications
\nEnsure professional and thorough investigation of claims
\nLimit financial losses due to policy \/ claim fraud
\nAccept accountability for operational, financial and technical results<\/p>\n
\nPromote complementary Telesure products by cross-selling of relevant short term insurance products
\nDisplay an up to date knowledge of insurable goods<\/p>\n
\nContribute to optimising work practices and procedures via suggestions, sales and AS400 feedback (fault-logging)<\/p>\n
\nEffectively build, maintain and manage relationships with service providers, colleagues and clients<\/p>\n
\nUphold agreed service level agreements (turnaround time, 15-minute messages, introduction calls within timeframes etc) to ensure customer satisfaction and retention<\/p>\n
\nDesired: Grade 12 (Standard 10) with (Mechanical \/ Physical) Science and African Language
\nDesired: Legal qualification \/ Forensic Investigation Diploma \/ Insurance Institute qualification
\nExperience (1 to 3 years) within one or more of the following fields desirable: insurance \/ police \/ investigation \/ forensic \/ audit \/ legal
\nBasic IT knowledge (computer literacy)
\nShort term insurance industry knowledge
\nForensic investigating knowledge
\nBasic legal understanding and knowledge of vehicle theft investigation procedures (e.g. paper cars \/ secret numbers etc)
\nValid driving license and own transport is essential<\/p>\n\n\n
\n Reporting To<\/td>\n Loss Adjusting Team Manager<\/td>\n<\/tr>\n \n Job Type Classification<\/td>\n Permanent<\/td>\n<\/tr>\n \n Location – Town \/ City<\/td>\n Century City<\/td>\n<\/tr>\n \n Location – Province<\/td>\n Western Cape<\/td>\n<\/tr>\n \n Salary (Cost To Company)<\/td>\n Market Related<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n