The MWEB Connect division based in Cape Town currently has a vacancy for a Team Manager: Sales who will be reporting to the Assistant Call Centre Manager – Outbound and will be responsible for managing a team of Outbound Sales Agents in meeting MWEB Connect sales drivers in order to acquire new subscribers and up-sell to a variety of MWEB Connect products to existing customers.<\/p>\n
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Duties & Responsibilities <\/strong><\/p>\n \u2022 Manage and maximise the achievement of sales targets and objectives <\/p>\n Required Skills <\/strong><\/p>\n \u2022 Strong people management
\n\u2022 Manage a team of outbound sales agents
\n\u2022 Ensure that sales, talk time, quality and service level targets are achieved
\n\u2022 Responsible for acquiring new subscribers and up selling to existing clients, thereby contributing to the business drivers of MWEB Connect
\n\u2022 Coach sales staff with regards to sales performance, customer service and telephone etiquette
\n\u2022 Maintain a standard of excellence in line with the core principles of MWEB
\n\u2022 Responsible for all industrial relations matters pertaining to the management of your team
\n\u2022 Motivation of team
\n\u2022 Develop, produce and deliver reports of the outbound performance
\n\u2022 Able to present monthly portfolio
\n\u2022 Perform ad hoc duties and requirements as and when needed
\n\u2022 Able to work shifts \/ flexible hours and weekends<\/p>\n
\n\u2022 Performance management skills
\n\u2022 Ability to drive the achievement of targets
\n\u2022 Self-managed and proactive
\n\u2022 An eloquent communicator, both written and verbal
\n\u2022 An independent thinker \u2013 able to develop new solutions and overcome challenges
\n\u2022 Able to handle pressure and meet deadlines
\n\u2022 Able to develop and implement operational plans
\n\u2022 Able to coach and give feedback
\n\u2022 Analytical abilities
\n\u2022 Able to recommend insightful business decisions
\n\u2022 Meticulous attention to detail
\n\u2022 Problem-solving skills
\n\u2022 Excellent planning and organising skills
\n\u2022 Ability to create new and innovative approaches to work related issues
\n\u2022 Ability to build relationships with stakeholders (internal and external)
\n\u2022 Team Player<\/p>\n