{"id":16162,"date":"2013-12-20T04:46:50","date_gmt":"2013-12-20T02:46:50","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16162"},"modified":"2016-11-11T10:41:48","modified_gmt":"2016-11-11T08:41:48","slug":"customer-engineer-vacancy-business-connexion","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/customer-engineer-vacancy-business-connexion.html","title":{"rendered":"Customer Engineer Vacancy at Business Connexion"},"content":{"rendered":"

Job Description<\/strong>
\nTo provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision<\/p>\n

 <\/p>\n

CONTEXT
\nBe aware of changes in clients strategic objectives and ICT requirements
\nTake cognisance of ITIL compliance requirements
\nUnderstand the change in the service model to a services on demand in BCX model
\nAnalyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies<\/p>\n

 
\nCUSTOMERS
\nService Delivery Manager
\nBCX Competency Centres
\nBCX Delivery Team
\nClient Employee\/Users
\nTeam Leader
\nSupervisor<\/p>\n

 
\nROLES
\nManage Configurations
\nCoordinate Computer Operations
\nInstall Hardware\/Software
\nSupport Users
\nJob Requirements
\nEDUCATION
\nGrade 12, NQF Level 4
\nITIL Foundation certification<\/p>\n

 
\nEXPERIENCE
\n2-3 years relevant experience<\/p>\n

 
\nREQUIREMENTS
\nCellular phone
\nDriver’s license
\nMotor vehicle
\nEnsuring that a professional, personalised message is recorded on their cell phone and landline
\nEnsuring that the message facility is activated when you are unavailable to take calls
\nRegularly checking for new messages
\nTimeously responding to all messages in order to ensure excellent customer service<\/p>\n

 
\nCOMPETENCIES
\nKnowledge and skills:
\nComputer And Information Literacy
\nInterpersonal Skills
\nITIL Framework
\nITIL Foundation Certification
\nMicrosoft Office Product Suite
\nTelephone Etiquette
\nUnderstands BCX’s Business Ethics And Values
\nCore Competencies:
\nCommunication
\nConformity
\nCustomer excellence orientation
\nFeedback
\nListening potential
\nOrganising
\nReading comprehension
\nTact<\/p>\n

 <\/p>\n

Click here to apply online<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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