{"id":16173,"date":"2013-12-20T12:57:05","date_gmt":"2013-12-20T10:57:05","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16173"},"modified":"2013-12-20T12:57:05","modified_gmt":"2013-12-20T10:57:05","slug":"south-african-airways-opportunity-cabin-crew-member","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/south-african-airways-opportunity-cabin-crew-member.html","title":{"rendered":"South African Airways Opportunity for Cabin Crew Member"},"content":{"rendered":"
The role is to ensure the onboard safety of our customers and provide a 5 star Customer experience on-board in line with SAA Customer Services Standards.To effectively perform this role Cabin Crew Members need to adhere to standard operating procedure and are accountable to the IFSC\/SCCM on all aircraft. To effectively resolve all conflict and disputes for our customer.<\/p>\n
Job Specification…<\/strong><\/p>\n Ensure cost containment measures are practiced onboard <\/p>\n KNOWLEDGE AND SKILLS<\/p>\n Knowledge of and experience in the SAA Airport Operations and Voyager will be an advantage <\/p>\n ATTRIBUTES<\/p>\n Client centricity <\/p>\n
\nMinimum Requirements…<\/strong>
\nGrade 12 or equivalent qualification at NQF level 4
\nRelevant diploma \/ degree at NQF level 5 will be an advantage
\nFluency in English is essential
\nForeign Language Crew: An additional language to English, preferably Mandarin or Hindi or French is required. These Crew Members will be rostered to operate solely on the designated routes
\nMust be able to swim
\nA minimum height of 1.58m required
\nA maximum body mass index (BMI) of 25 for Females and 28 for Males
\nCCM qualified (CAA qualification) will be an advantage
\nCurrent and Valid medical (DD50) will be an advantage
\nA minimum of 2 – 3 years commercial experience in a customer value chain\/operations environment in an Airline Industry is essential
\n <\/p>\n
\nConduct Duty Free Sales onboard all international flights
\nRender a high quality service to Customers and Crew according to the service standards expected at SAA
\nEffectively resolve all conflict and disputes for Customer before disembarkation on all flights
\nResponsible for the safety of Customers and Crew
\nAssist with on-board emergency situations
\nRender 5 star quality service to Customers
\nMaintain sound interaction between Customers, Flight Deck and Crew
\nAssist in maintaining Crew well-being
\nAssist with Standard Operating Procedures (Safety, Security and Service)
\nEnsure all Customers are treated with dignity and respect
\nReport all non-compliances to Company Standards to the Commander, Senior Purser and\/or Purser or Crew Manager
\nSet priorities appropriately to ensure that work outputs are timely and of the highest quality
\nOperate independently and receive management direction as appropriate
\nMaintain a healthy and safe place to work by complying to set standards, rules and regulations
\nEnsure compliance to relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates into<\/p>\n
\nProblem solving and conflict resolution skills
\nExcellent time management skills
\nPlanning and Organising skills
\nListening skills
\nExcellent communication skills(verbal and written)<\/p>\n
\nAbility to work well in a team environment
\nPassion for serving
\nAttention to detail
\nEmotional intelligence with a focus on empathy
\nOptimism and Adaptability
\nStrong customer service orientation with ability to deliver consistent, excellent service
\nProactive, Initiative and Enthusiastic
\nOrganisational Resilience and ability to manage pressure
\nTrustworthy and Reliable
\nEffective interpersonal skills
\nAbility to handle difficult customers<\/p>\n