{"id":16173,"date":"2013-12-20T12:57:05","date_gmt":"2013-12-20T10:57:05","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16173"},"modified":"2013-12-20T12:57:05","modified_gmt":"2013-12-20T10:57:05","slug":"south-african-airways-opportunity-cabin-crew-member","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/south-african-airways-opportunity-cabin-crew-member.html","title":{"rendered":"South African Airways Opportunity for Cabin Crew Member"},"content":{"rendered":"

The role is to ensure the onboard safety of our customers and provide a 5 star Customer experience on-board in line with SAA Customer Services Standards.To effectively perform this role Cabin Crew Members need to adhere to standard operating procedure and are accountable to the IFSC\/SCCM on all aircraft. To effectively resolve all conflict and disputes for our customer.<\/p>\n

 
\nMinimum Requirements…<\/strong>
\nGrade 12 or equivalent qualification at NQF level 4
\nRelevant diploma \/ degree at NQF level 5 will be an advantage
\nFluency in English is essential
\nForeign Language Crew: An additional language to English, preferably Mandarin or Hindi or French is required. These Crew Members will be rostered to operate solely on the designated routes
\nMust be able to swim
\nA minimum height of 1.58m required
\nA maximum body mass index (BMI) of 25 for Females and 28 for Males
\nCCM qualified (CAA qualification) will be an advantage
\nCurrent and Valid medical (DD50) will be an advantage
\nA minimum of 2 – 3 years commercial experience in a customer value chain\/operations environment in an Airline Industry is essential
\n <\/p>\n

Job Specification…<\/strong><\/p>\n

Ensure cost containment measures are practiced onboard
\nConduct Duty Free Sales onboard all international flights
\nRender a high quality service to Customers and Crew according to the service standards expected at SAA
\nEffectively resolve all conflict and disputes for Customer before disembarkation on all flights
\nResponsible for the safety of Customers and Crew
\nAssist with on-board emergency situations
\nRender 5 star quality service to Customers
\nMaintain sound interaction between Customers, Flight Deck and Crew
\nAssist in maintaining Crew well-being
\nAssist with Standard Operating Procedures (Safety, Security and Service)
\nEnsure all Customers are treated with dignity and respect
\nReport all non-compliances to Company Standards to the Commander, Senior Purser and\/or Purser or Crew Manager
\nSet priorities appropriately to ensure that work outputs are timely and of the highest quality
\nOperate independently and receive management direction as appropriate
\nMaintain a healthy and safe place to work by complying to set standards, rules and regulations
\nEnsure compliance to relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates into<\/p>\n

 <\/p>\n

KNOWLEDGE AND SKILLS<\/p>\n

Knowledge of and experience in the SAA Airport Operations and Voyager will be an advantage
\nProblem solving and conflict resolution skills
\nExcellent time management skills
\nPlanning and Organising skills
\nListening skills
\nExcellent communication skills(verbal and written)<\/p>\n

 <\/p>\n

ATTRIBUTES<\/p>\n

Client centricity
\nAbility to work well in a team environment
\nPassion for serving
\nAttention to detail
\nEmotional intelligence with a focus on empathy
\nOptimism and Adaptability
\nStrong customer service orientation with ability to deliver consistent, excellent service
\nProactive, Initiative and Enthusiastic
\nOrganisational Resilience and ability to manage pressure
\nTrustworthy and Reliable
\nEffective interpersonal skills
\nAbility to handle difficult customers<\/p>\n

 <\/p>\n

Click here to apply online<\/a><\/p>\n

PLEASE NOTE THE FOLLOWING:<\/p>\n

The onus is on the applicant to prove that he\/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.
\nPlease note that no applications will be accepted without a certified copy of the applicant’s ID and all relevant qualifications.
\nClosing date will be on 2013-12-24 at 15H00 Please be mindful of the closing date as NO late applications will be considered.
\nApplicants will go through a comprehensive assessment process which may include competency and\/or psychometric assessments;
\nApplicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.
\nSAA is committed to Employment Equity. All appointments will be made in this context.
\nSAA reserves the right not to make an appointment to any of the positions contained in this advert.
\nQueries relating to the above positions may be directed to the relevant HRBP.
\nShould you not receive a response in 21 days, please consider your application unsuccessful.<\/p>\n

Closing date:\u00a02013-12-24<\/p>\n","protected":false},"excerpt":{"rendered":"

The role is to ensure the onboard safety of our customers and provide a 5 star Customer experience on-board in line with SAA Customer Services Standards.To effectively perform this role…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[53],"tags":[466],"jetpack_publicize_connections":[],"yoast_head":"\nSouth African Airways Opportunity for Cabin Crew Member - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"The role is to ensure the onboard safety of our customers and provide a 5 star Customer experience on-board in line with SAA Customer Services\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/south-african-airways-opportunity-cabin-crew-member.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/south-african-airways-opportunity-cabin-crew-member.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/south-african-airways-opportunity-cabin-crew-member.html\",\"name\":\"South African Airways Opportunity for Cabin Crew Member - 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