Role Description \/\u00a0Key Performance Areas\u00a0(Main Responsibilities)<\/span><\/strong><\/p>\n– Technical Engineer to support BP Oil Account
\nMonitoring of queue and resolving of tickets on a day to day basis<\/p>\n
Creating and resolving of Root Cause Analysis on Severity 1 and Severity 2 incidents<\/p>\n
Creating and Implementing changes<\/p>\n
Standby support (on a rotating basis)<\/p>\n
Shift Work<\/p>\n
Perform project work on an ad-hoc basis<\/p>\n
Ensuring the accuracy of Information Systems<\/p>\n
<\/p>\n
Task Descriptions for Key Performance Areas<\/span><\/strong><\/p>\nMonitoring of queues and resolving of tickets on a day to day basis<\/strong><\/p>\nTarget of keeping the WINTEL incident queue under 100<\/div>\n
Maintaining of green SLA on all tickets<\/div>\n
Action the tickets as assigned by the SPOC<\/div>\n
On occasion perform SPOC duties if required<\/div>\n
Proactively assigning tickets to yourself<\/div>\n
Create and action RCA on all SEV 1\u2019s and SEV 2\u2019s<\/div>\n
Monitor team mailbox and process\/delegate any work that is required which includes escalations<\/div>\n
Ensure incidents are escalated timeously if needed<\/div>\n
Assist engineers if required<\/div>\n
Ensure effective communication within the your respective team<\/div>\n
<\/div>\n
Creating and resolving of RCA’s (Root Cause Analysis) on SEV (Severity) 1 and SEV (Severity) 2 incidents<\/strong><\/p>\nRCA\u2019s need to be conducted on all SEV 1\u2019s and SEV 2\u2019s<\/div>\n
Follow the 5 why methodology to ascertain root cause of incident<\/div>\n
Follow proper procedure when actioning RCA\u2019s<\/div>\n
Maintain Green SLA on RCA\u2019s<\/div>\n
<\/div>\n
Creating and Implementing changes<\/strong><\/p>\nCreating and implementing RFC\u2019s according to the process<\/div>\n
Ensure approval is received prior to change<\/div>\n
Ensure change is implemented as scheduled and according to plan<\/div>\n
Maintaining Green SLA on changes<\/div>\n
<\/div>\n
Standby support (on a rotating basis)<\/strong><\/p>\nBe available for 24×7 standby support according to a roster<\/div>\n
Respond to high priority incidents timelines as defined in contract with client (SLA)<\/div>\n
Ensure you are available at all times to both dial up from home and answer the standby cellphone<\/div>\n
<\/div>\n
Perform project work on an ad-hoc basis<\/strong><\/p>\nBuilding and configuring of servers on the client environment<\/div>\n
<\/div>\n
Ensuring the correctness of Information Systems<\/strong><\/p>\nKeep Configuration Management Database updated with correct information<\/div>\n
Ensure that password spreadsheets are up to date<\/div>\n
Update processes so that they are accurate<\/div>\n
Correct capturing of any overtime and\/or project hours<\/div>\n
Thorough, meaningful ticket information<\/div>\n<\/div>\n
<\/div>\n
<\/div>\n
\n
Qualifications<\/b><\/div>\nCompetencies Required to enable proficiency in Job<\/span><\/strong><\/div>\n<\/div>\n
\n
Education & Experience:\u00a0<\/strong>MCITP 2008<\/span>and a\u00a0Minimum 5 years\u2019 experience in similar position with hands-on support and network administration experience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
Knowledge\/Skills:\u00a0<\/strong>Good administrative and organisational skills, Creative problem solving skills, Ability to train staff<\/div>\n<\/div>\n
Behaviours:\u00a0<\/strong>Self motivated person\u00a0who is able to work in coordination with corporate IT and according to corporate standards and guidelines.\u00a0Creative problem solving skills, Good interpersonal and communication skills, Document writing skills<\/div>\n<\/div>\n<\/div>\n
Job – Services<\/div>\n
Primary Location – South Africa-South Africa-Rondebosch<\/div>\n
<\/div>\n
Schedule – Full-time<\/div>\n
Job Type – Experienced<\/div>\n
Shift – Day Job<\/div>\n
Travel – No<\/div>\n
<\/div>\n
Click here to apply online<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
Active Directory Support Engineer-1200311 Description Overview of Business Area Oil and Gas upstream environment Role Description \/\u00a0Key Performance Areas\u00a0(Main Responsibilities) – Technical Engineer to support BP Oil Account Monitoring…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[21],"tags":[76],"jetpack_publicize_connections":[],"yoast_head":"\n
HP South Africa: Active Directory Support Engineer - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Active Directory Support Engineer-1200311 Description Overview of Business Area Oil and Gas upstream environment Role Description \/\u00a0Key Performance\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html\",\"name\":\"HP South Africa: Active Directory Support Engineer - Jobs in South Africa 2024\",\"isPartOf\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\"},\"datePublished\":\"2014-01-17T10:23:58+00:00\",\"dateModified\":\"2014-01-17T10:23:58+00:00\",\"author\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c\"},\"description\":\"Active Directory Support Engineer-1200311 Description Overview of Business Area Oil and Gas upstream environment Role Description \/\u00a0Key Performance\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\",\"url\":\"https:\/\/joblistsouthafrica.com\/\",\"name\":\"Jobs in South Africa, Careers, Vacancies | Joblistsouthafrica.com\",\"description\":\"Careers, Vacancies and Jobs in South Africa\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistsouthafrica.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c\",\"name\":\"Jobs sa\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/769c199fc290317658a6988fabe9d4eb?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/769c199fc290317658a6988fabe9d4eb?s=96&d=blank&r=g\",\"caption\":\"Jobs sa\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"HP South Africa: Active Directory Support Engineer - Jobs in South Africa 2024","description":"Active Directory Support Engineer-1200311 Description Overview of Business Area Oil and Gas upstream environment Role Description \/\u00a0Key Performance","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html","twitter_misc":{"Written by":"Jobs sa","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html","url":"https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html","name":"HP South Africa: Active Directory Support Engineer - Jobs in South Africa 2024","isPartOf":{"@id":"https:\/\/joblistsouthafrica.com\/#website"},"datePublished":"2014-01-17T10:23:58+00:00","dateModified":"2014-01-17T10:23:58+00:00","author":{"@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c"},"description":"Active Directory Support Engineer-1200311 Description Overview of Business Area Oil and Gas upstream environment Role Description \/\u00a0Key Performance","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistsouthafrica.com\/hp-south-africa-active-directory-support-engineer.html"]}]},{"@type":"WebSite","@id":"https:\/\/joblistsouthafrica.com\/#website","url":"https:\/\/joblistsouthafrica.com\/","name":"Jobs in South Africa, Careers, Vacancies | Joblistsouthafrica.com","description":"Careers, Vacancies and Jobs in South Africa","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistsouthafrica.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c","name":"Jobs sa","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/769c199fc290317658a6988fabe9d4eb?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/769c199fc290317658a6988fabe9d4eb?s=96&d=blank&r=g","caption":"Jobs sa"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2C6n7-4fV","_links":{"self":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts\/16363"}],"collection":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/comments?post=16363"}],"version-history":[{"count":0,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/posts\/16363\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/media?parent=16363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/categories?post=16363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistsouthafrica.com\/wp-json\/wp\/v2\/tags?post=16363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}