Job Location: Sandton, South Africa<\/p>\n
Imaging & Printing Delivery Technical Consultant-1227581<\/p>\n
<\/p>\n
Description
\nDelivery Technology Consultant (DTC)<\/p>\n
1. Business Environment<\/p>\n
With companies spending up to 3% of their revenue on imaging & printing, the convergence of digital printers, fax machines, and copiers, and the emergence of secure print solutions has redefined today’s corporate imaging & printing environment. As a result, IT and facilities managers are seeking ways to cost-effectively integrate these technologies in order to manage costs, increase quality, mitigate risk, drive the environmental agenda and improve agility.<\/p>\n
<\/p>\n
2. Job Description<\/p>\n
The key function of the role is to provide professional technical advice on both HP and non HP printing technology. The Delivery Technology Consultant (DTC) will be expected to provide installation, customization and integration services for delivering MPS solutions to the Managed Services clients. Responsible for optimizing customer’s environment according to clients business needs. Must be able to understand client’s needs and transform them into HP or HPs\/partner capabilities. The DTC will lead the technical implementation efforts in close cooperation with the Project and Transition Managers of the MPS during the delivery and customer acceptance phase. The DTC will align on fleet\/solution design requirements with the Technology Consultants of the PPS organization. The DTC has the full responsibility in leading technical implementation\/optimization\/integration within time and budget. Will drive customer technical acceptance and will typically work in virtual teams e.g. with PM or ADM of the country MPS projects. This position resides within the EMEA\/MEMA Managed Services organization.<\/p>\n
<\/p>\n
2.1 Objectives<\/p>\n
To work within virtual and local teams e.g. with PM\/ADM to provide multi-vendor technical consulting, project management, design & installation services to customers. Become the technical advisor for Managed Print Services (MPS) customers. Act as a single point of contact for technical purposes during the roll out and ongoing Customer engagement and ensure projects are implemented within pre-set objectives and budgets. Testing and<\/p>\n
<\/p>\n
2.2 Responsibilities\/Activities<\/p>\n
Pre-Sales Activities:
\nTechnical Delivery (end-to-end) of MPS projects
\nValidate fleet design & work with subcontractor to agree technical criteria used
\nFeasibility check on non standard technical Solutions including Multi-Vendor
\nRatify solution design (working alongside the TC and Solution Architect\/Consultant)
\nReview\/Seek approval from 3rd Party Solutions
\nContribute to due diligence activities
\nConduct pre-requisite activities for Remote Monitoring solutions (this is with the SA)
\nProvide input on technical budget requirements
\nConduct solutions plan, design and test activities
\nWorkflow Consultancy<\/p>\n
<\/p>\n
Pre-Delivery Activities:
\nTechnical printing advice\/consultancy
\nConsultancy on toner management process flow optimization
\nConduct pre-rollout site discoveries
\nSupport subcontractor to complete final fleet design according to pricing assumptions (provided by Solution Architect\/Consultant) and sign-off technical designs\/floor plans
\nTechnical printing evaluation
\n3rd party technical evaluation\/coordination\/integration
\nTechnical lead throughout deployment
\nConduct pre-deployment site survey (if required)
\nAdvise PM regarding hardware orders for Remote Monitoring solutions (based on information on the web)
\nAssist with Remote Monitoring reporting capabilities
\nManage relationship with 3rd party installation partner
\nConduct planning with the Project Manager to ensure careful & accurate scheduling
\nOnsite for 2nd & final day of deployment to help drive technical acceptance from customer (variable – subject to the project).<\/p>\n
<\/p>\n
Core Delivery Activities:
\nConduct technical reviews (per contractual obligations)
\nProvide technical escalation management through to divisions
\nAssist in resolving silent printer device issues (from a technical perspective)
\nContribute to formal technical escalations (from a technical perspective)
\nProvide consultancy around systems integration issues<\/p>\n
<\/p>\n
Consultancy Services:
\nDeliver pre-defined consultancy services
\nProvide load balancing consultancy
\nAdvice on on-going optimization
\nAdvice on solution robustness and fail-over mechanisms
\nWorks with and under the direction of the Project\/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate.
\nProvides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments.
\nProvides technical leadership on specific integration activities that are part of an engagement.
\nProvides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
\nCommunicates across client community, and is viewed as adding value. Demonstrates execution of the HP strategy.
\nContributes to knowledge tools and communities, and ensures project learning\u2019s are documented and shared. Role models Focuses on single customer. Solves diverse and complex. May lead a project team.<\/p>\n
2.3 Measures<\/p>\n
Technical implementation\/integration on time and pre-agreed budget and within contractual parameters
\nDeliver to customer technical specifications as described in SOW
\nCustomer Satisfaction via Post implementation survey
\nCustomer loyalty as a reference account
\nTracking and contributing to Profit & Loss
\nContribution to productivity improvements
\nSuccessful escalation management
\nRevenues generated through pro-active change management & consultancy services
\nDemonstrated technical expertise in solving customers needs via HP’s Technology Qualifications<\/p>\n
2.4 Organizational Linkage<\/p>\n
Within the HP IPG EMEA\/MEMA Managed Services business
\nWorking in partnership with the Sales, Pre-Sales, Business Development & Partner Managers.
\nLeader of virtual technical team, especially when 3rd parties are involved
\nManages external and internal partners in the delivery of their technical solution
\nClose relation with IPG (incl. IPG partners), ATS and product division.
\nIntegrates and works effectively with the central Admin Team
\nLinkages into the HP Services Businesses (IPG, TS, MS & C&I)
\nEstablish relationship to local HP Finance group, IPG Sales & Supplies team
\nClose working relationships with both EMEA and local country ADM’s\/PM’s<\/p>\n
<\/p>\n
<\/p>\n
Qualifications<\/strong> 5+ years of professional experience and a Bachelor of Arts\/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).<\/p>\n <\/p>\n <\/p>\n Knowledge and Skills Required:<\/strong><\/p>\n Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise. Has led small team in delivery of a specific deliverable. Hands on – technical experience in services area – mandatory <\/p>\n Job – Services Job ID: 1227581<\/p>\n <\/p>\n
\nEducation and Experience Required:<\/strong><\/p>\n
\nHas mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced level of business, technical, or functional knowledge.
\nHas ability to perform\/drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem.
\nAble to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
\nAbility to conduct\/lead oral status\/technical interchange meetings with clients on small to medium sized engagements.
\nOwns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form.
\nAbility to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate Verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
\nAble to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
\nAbility to work with a team to provide written responses to technical proposals and \/or reports\/documentation for delivery.
\nMinimum Role Qualifications:<\/strong><\/p>\n
\nVery good Imaging and Printing technology experience – mandatory
\nNetwork and Network Management Expertise – mandatory
\nHP Support process knowledge – mandatory
\nConsultative approach – preferred
\nExpertise in Printing Solutions and Workflow
\nExpertise in Network and directory solutions, (DNS, SMTP, SNMP, Active Directory, LDAP)
\nExpertise in operating systems (Microsoft and Linux)
\nExpertise in simple database setup MSSQL
\nTechnical market knowledge and competition knowledge
\n75% travel
\n3rd party product knowledge such as Gold Partners -etc. – preferred
\nCopier knowledge – preferred
\nBasic Project Management – preferred
\nFinancial awareness (to understand impact of decisions on P&L)
\nPG methodology, processes & tools knowledge – preferred<\/p>\n
\nPrimary Location – South Africa-South Africa-Sandton
\nSchedule – Full-time
\nJob Type – Experienced
\nShift – Day Job
\nTravel – Yes, 75 % of the Time<\/p>\n