{"id":16507,"date":"2014-01-29T01:56:54","date_gmt":"2014-01-28T23:56:54","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16507"},"modified":"2014-01-29T01:56:54","modified_gmt":"2014-01-28T23:56:54","slug":"customer-operations-manager","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/customer-operations-manager.html","title":{"rendered":"Customer \/ Operations Manager Job Vacancy"},"content":{"rendered":"
Job Title:\u00a0Customer \/ Operations Manager Jobs (Free State Region)<\/p>\n
Main purpose of job<\/strong> <\/p>\n <\/p>\n<\/div>\n<\/div>\n FREE STATE BASED\u00a0<\/strong><\/p>\n Required qualifications \/ Experience<\/strong>
\nTo develop and implement business plan that will deliver budgeted turnover, profit, growth, share and innovation targets by category and \/or brand within customer portfolio thereby contributing to the achievement of business objectives in the Free State region<\/p>\n
\nMain Responsiblities<\/strong>
\nResponsible for setting, leading and executing the account and operational strategy for the Free State region
\nContinuing and building on KCC\u2019s existing category leadership platform.\u00a0 Ensuring the business exploits its current competitive advantage and remains a key trade partner all customer in region
\nGenerate and execute category insights, strategies, and actionable ideas to create sustainable, advantaged, and profitable top-line growth for Kimberly-Clark and regional accounts in Free State
\nBecome the expert in customer systems and using this intelligence to extract high quality analysis and insights, actionable assortments, planograms and merchandising recommendations, and reporting in a timely and professional manner that exceed customer needs and expectations.
\nDevelop and foster business building relationships across the region with all contacts that will impact the successful delivery of collaboration projects that lead to mutually achieving objectives.
\nDemonstrate strong negotiating skills that effectively prevent conflicts while facilitating winning solutions that elevates Kimberly-Clark with the customers.
\nDrive collaboration with key retailers, including all elements of\u00a0 the shelf and\u00a0 go to market solutions \u2013 including solutions which impact the shopper outside the store environment
\nActively develop and implement contact strategy within assigned\u00a0 customers to achieve account, category, brand and customer objectives
\nDevelop and leverage relationships across K-C to achieve commercial, category, brand and customer objectives
\nAble to initiate and engage in relevant \/ solid commercial discussions which result in tangible outcomes for both KC and customers with the Free State region<\/p>\n
\nMatric and Tertiary Education (minimum 3 year Degree\/Diploma) with at least 3-5 years FMCG commercial experience \u2013\u00a0 proven track record in both key accounts and operations preferable
\nKey Competencies<\/strong>
\nAchieve the following:
\nBusiness targets both for national accounts and GBA as appropriate:
\nAchieve volume, NSV & IOP and share\u00a0 targets by category and by customer
\nAchieve annual trade promotional budget by account, by category
\nAchieve\u00a0 supply chain KPI\u2019s (forecast accuracy, case fill, order fill, DOT,\u00a0 % credit notes)
\nAchieve POP targets by customer\u00a0 for existing and\u00a0 new SKU\u2019s(on-shelf availability, ranging, merchandising picture of success, forward share, pricing, promotions, innovation)
\nAchieve personal development &\u00a0 teams development targets (where appropriate)
\nGBA Targets \u2013 volume, value and profit<\/p>\n