{"id":16572,"date":"2014-02-03T05:40:14","date_gmt":"2014-02-03T03:40:14","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16572"},"modified":"2016-06-29T09:52:10","modified_gmt":"2016-06-29T07:52:10","slug":"eskom-vacanciessenior-advisor","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/eskom-vacanciessenior-advisor.html","title":{"rendered":"Eskom Vacancies: Senior Advisor (Retail and Customer Operations) – 2 Positions"},"content":{"rendered":"

Task Grade :<\/b>\u00a0G16<\/p>\n

Area of Speacialization :<\/b>\u00a0Provide specialist application support and consulting services in line with service offerings and Group IT Operating Model<\/p>\n

Department :<\/b>\u00a0ADMS<\/p>\n

Business Unit :<\/b>\u00a0Group IT<\/p>\n

Location :<\/b>\u00a0South Africa (Gauteng)<\/p>\n

Reference Number :<\/b>\u00a0329-1508928OBM<\/p>\n

 <\/p>\n

Minimum Requirements<\/b><\/p>\n

Qualification(s) :
\n\u2022 B Degree in Information Systems<\/p>\n

Experience
\n\u2022 5 years Eskom Business and relevant system experience<\/p>\n

 <\/p>\n

Skills and Competencies<\/b><\/p>\n

\u2022 Behavioural
\no Integrity
\no Honesty
\no Trustworthiness
\no Professionalism
\no Communication and interpersonal relations<\/p>\n

\u2022 Leadership
\no Team player
\no Motivating teams
\no Coaching
\no Mentoring
\no Management skills
\no Tactical thinking and decision making skills
\no Ability to work and interact effectively with people at senior levels
\no Stakeholder management
\no Result orientated
\no Mentoring and developing resources
\no Developing etc.<\/p>\n

\u2022 Knowledge
\no Understanding of an IT environment
\no Expert Knowledge of SDLC
\no Knowledge of ISO 9001
\no Knowledge of applications and infrastructure
\no Knowledge of fault Logging System
\no Business expertise
\no Customer Care and Billing Application (CC&B) and Ciboodle Contact Centre application knowledge will be advantageous<\/p>\n

\u2022 Skills
\no Strong communication skills (verbal and written)
\no Good problem solving and analytical skills
\no Business acumen
\no Project Management
\no System Configuration
\no Business Process re-engineering<\/p>\n

\u2022 Assessment
\no Ability to configure applications and apply bug fixes
\no Understanding of business concepts and Group IT strategies
\no Analyse and Design<\/p>\n

 <\/p>\n

Key Responsibilities<\/b><\/p>\n

\u2022 Provide a consultative service to customers using specialist knowledge of system functionality, and then correctly configures and customises the system to implementation solutions
\n\u2022 Perform business process re-engineering using business expertise and understanding of functionality to enable the business to improve
\n\u2022 Responsible for the testing of solutions
\n\u2022 Provide user support for logged problems and information request
\n\u2022 Provide system solution training
\n\u2022 Monitor the status of the production interface jobs daily<\/p>\n

 <\/p>\n

Click here to apply online<\/a><\/p>\n

Closing Date :\u00a0<\/b>2014\/02\/14<\/p>\n

\u201cIf you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.\u201dThe appointment of the candidate is at the Manager\u2019s sole discretion, taking into account factors which Eskom consider relevant including but not limited to Eskom’s Employment & Occupational Equity Policies, Strategies & Guidelines.\u00a0 Also note that Eskom supports a smoke-free environment.<\/p>\n<\/div>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Task Grade :\u00a0G16 Area of Speacialization :\u00a0Provide specialist application support and consulting services in line with service offerings and Group IT Operating Model Department :\u00a0ADMS Business Unit :\u00a0Group IT Location…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75,43,2239],"tags":[690],"jetpack_publicize_connections":[],"yoast_head":"\nEskom Vacancies: Senior Advisor (Retail and Customer Operations) - 2 Positions - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Task Grade :\u00a0G16 Area of Speacialization :\u00a0Provide specialist application support and consulting services in line with service offerings and Group IT\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/eskom-vacanciessenior-advisor.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/eskom-vacanciessenior-advisor.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/eskom-vacanciessenior-advisor.html\",\"name\":\"Eskom Vacancies: Senior Advisor (Retail and Customer Operations) - 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