{"id":16684,"date":"2014-02-10T02:09:01","date_gmt":"2014-02-10T00:09:01","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16684"},"modified":"2014-02-10T02:09:01","modified_gmt":"2014-02-10T00:09:01","slug":"nashua-mobile-recruits-call-centre-agent","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/nashua-mobile-recruits-call-centre-agent.html","title":{"rendered":"Nashua Mobile Recruits Call Centre Agent"},"content":{"rendered":"

Requirements
\nMatric\u00a0<\/b>
\n1-2 years solid customer service experience,
\n1 year Call Centre experience in Telecommunications Industry an advantage
\nComputer Literacy (Microsoft Word, Excel, Outlook and the Internet),
\nExcellent written communication,
\nExcellent telephone etiquette<\/span><\/p>\n

Key Responsibilities include, but are not limited to:<\/p>\n

Deliver Customer Service:<\/b>
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 CSI \u2013 Deliver excellent Customer Service by making every interaction positive, because every customer counts.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Transfer \u2013 Ensure a positive customer experience by taking ownership of every interaction.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Adherence \u2013 Adhere to daily schedules to ensure maximum availability to assist our customers.<\/p>\n


\nAdmin & Efficiency:<\/b>
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occupancy – Ensure that you are available to take incoming calls.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Hold Time \u2013 Enhance the customer experience by building rapport instead of unnecessarily placing them on hold during a call.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 RCA\/CMS \u2013 Ensure that all credits are accurately recorded on the Complaints Management System<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Absenteeism – Maintain a positive attendance record to ensure that no additional strain is placed on teammates and other departments.<\/p>\n

Learning and Development:<\/b><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 E-Learning Modules & Assessments to ensure that knowledge remains current and relevant to the Telecommunications and Nashua Mobile environment.<\/p>\n

Nashua Mobile is a equal opportunity employer<\/p>\n

How to Apply\u00a0<\/b><\/p>\n

Click here to Apply Online<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Requirements Matric\u00a0 1-2 years solid customer service experience, 1 year Call Centre experience in Telecommunications Industry an advantage Computer Literacy (Microsoft Word, Excel, Outlook and the Internet), Excellent written communication,…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255],"tags":[2052],"jetpack_publicize_connections":[],"yoast_head":"\nNashua Mobile Recruits Call Centre Agent - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Requirements Matric\u00a0 1-2 years solid customer service experience, 1 year Call Centre experience in Telecommunications Industry an advantage Computer\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/nashua-mobile-recruits-call-centre-agent.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/nashua-mobile-recruits-call-centre-agent.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/nashua-mobile-recruits-call-centre-agent.html\",\"name\":\"Nashua Mobile Recruits Call Centre Agent - 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