{"id":16685,"date":"2014-02-10T11:53:15","date_gmt":"2014-02-10T09:53:15","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16685"},"modified":"2014-02-10T02:29:35","modified_gmt":"2014-02-10T00:29:35","slug":"nashua-mobile-partner-service-desk-agent-admin","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/nashua-mobile-partner-service-desk-agent-admin.html","title":{"rendered":"Nashua Mobile: Partner Service Desk Agent Admin"},"content":{"rendered":"
Providing all Retail Channels with the necessary assistance to resolve customer enquiries with a sense of urgency<\/p>\n
Minimum Requirements<\/strong><\/p>\n Matric, Certificate, Diploma\/Relevant Degree <\/p>\n Job Specification<\/strong><\/p>\n Key Responsilibities include, but are not limited to:<\/p>\n Productivity & Efficiency Nashua Mobile is an equal opportunity employer<\/p>\n
\n2 years Call Centre experience in Telecommunication Industry
\nComputer Literacy (MS Office, Intermediate Excel, Outlook and the Internet)
\nComminication, negotiation, conflict management, interpersonal relationship, decision making and ability to work under pressure
\nAdmin experience will be advantageous<\/p>\n
\n1. Adherence \u2013 Adhere to daily schedules to ensure maximum availability to assist our customers
\n2. Average number of tickets Actioned (Cerberus) \u2013 Ensure the daily number of tickets completed is in line with the set targetAbsenteeism \u2013 Maintain a positive attendance record to ensure that no additional strain is placed on team mates and other departments
\nLearning and Development
\n1. Take advantage of all available resources to ensure that knowledge remains current and relevant to the Telecommunications environment<\/p>\n