Transnet Port Terminals, an operating division of Transnet SOC Limited, requires the services of suitably qualified individuals for the a Customer Service Centre Learnership position at their Head Office in Durban.<\/p>\n
The successful candidate will be trained and skilled to act as a key channel of communication for Transnet Port Terminal customers and stakeholders, ensure that all telephone calls, emails and online queries are timeously and effectively dealt with as well as escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.<\/p>\n
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Key performance areas:<\/b><\/p>\n
actively participate in all training programmes received as well as actively participates and complete the learnership programme inclusive of Portfolio of Evidence<\/p>\n
maximize customer service<\/p>\n
manage customer relations<\/p>\n
promote Transnet Port Terminals services and brand<\/p>\n
support customer service initiatives<\/p>\n
manage customer information flow<\/p>\n
recommend customer service process improvements.<\/p>\n
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Requirements:<\/b><\/p>\n
Matric or NQF4<\/p>\n
relevant Call Centre Diploma or Customer Service\/Marketing Diploma or equivalent will be advantageous<\/p>\n
minimum of 6 months call centre experience in an inbound call centre<\/p>\n
must be willing to work shifts, weekends and public holidays at short notice.<\/p>\n
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Competencies:<\/b><\/p>\n
ability to manage conflict<\/p>\n
assertive<\/p>\n
initiative<\/p>\n
perseverance<\/p>\n
self motivated<\/p>\n
attention to detail<\/p>\n
telephone etiquette<\/p>\n
team player<\/p>\n
service orientated<\/p>\n
can-do attitude<\/p>\n
integrity<\/p>\n
willing to work shifts<\/p>\n
ability to work under pressure and stress<\/p>\n
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How to apply<\/b><\/p>\n