– Assume overall responsibility for the accuracy and completeness of all attributes and relationships associated with application or service. Ensures application attributes are updated in the CMDB according to the SACM SOP and established governance processes. Participates in periodic audits and data collection activities to ensure CMDB (Change Management Data Base) continues to meet the needs of IT.<\/li>\n<\/ul>\n <\/p>\n
The position is combined with the role of BCA manager for the Galaxy platform Service Management is a vital area for Business Critical Applications (BCAs) support service.<\/p>\n
<\/p>\n
The BCA manager will:<\/strong><\/p>\n\n- – Oversee and manage change, release, problem, infrastructure configuration, availability and capacity management activities for Galaxy.<\/li>\n
- – Establish and track Service Improvement Plans (SIP) for assigned BCAs when deviations occur from agreed levels. Direct technology teams in root cause analysis reviews seeking to identify system or process failures leading to outages. Participate in early discussion with clients of expected changes to workloads demands\/volumes and nature of service. Communicate changes and releases to all stakeholders to assure IT services are aligned with workload demands.<\/li>\n
- – Plan and coordinate ITIS activities and act as client point of contact for ongoing activities relating to release and change planning activities. Seek to understand and document end to end business processes and drivers. Communicate and educate ITIS teams to the impact of processing abnormalities on business.<\/li>\n
- – Build and maintain close business relationships with key IT organizations.<\/li>\n<\/ul>\n
<\/p>\n
The position report solid to the Head of the Finance & Logistic Domain in the BU-IT group in Pharm Commercial EMEA and dotted to the IT IS service management group.<\/span><\/p>\nThe position will be part of the Janssen Commercial Finance and Logistic management team taking a leadership role in improving organization, processes and technical solutions.<\/p>\n
<\/p>\n
Qualifications<\/b><\/p>\n
Education:<\/p>\n
– Master degree in Information Technology, Computer Science or technical field or related business experience required<\/p>\n
<\/p>\n
Qualifications experiences:<\/strong><\/p>\n\n- – 7+ years experience in IT is required with a solid background in the SAP project delivery and operations<\/li>\n
- – 5+ years of SAP experience<\/li>\n
- – Prior experience leading SAP design, implementation, and support initiatives<\/li>\n
- – Broad infrastructure and application background\/knowledge<\/li>\n
- – Knowledge and Experience in the following key technologies is preferred: SAP, Oracle\/SQL, HP UNIX\/Windows\/VMware\/Linux Platforms, WebMethods, Network and SAN<\/li>\n
- – ITIL v3 certified with 3+ years practical experience<\/li>\n
- – Able to perform in-depth systems analysis, recognizes problems, opportunities or underlying patterns and relationships. Is able to analyze requirements and translate them into priorities and action plans<\/li>\n
- – Experience developing and implementing short and long-term strategic programs focused on providing observable, measurable improvements to operational service metrics<\/li>\n
- – Experience in infrastructure development lifecycle of SAP ERP<\/li>\n
- – Process\/solution knowledge in finance sales and distribution<\/li>\n
- – Fluent on all SAP functional areas implemented<\/li>\n
- – Fluent with the implemented SAP security model<\/li>\n
- – Fluent in all appropriate SAP debugging and performance analysis tools<\/li>\n
- – Fluent on multiple SAP technologies (e.g., ABAP, ETL, XI, BPS, MAP)<\/li>\n
- – Solid relationship building skills and presentation skills<\/li>\n
- – Commands solid verbal and written capabilities<\/li>\n
- – Fluent in English written and spoken<\/li>\n<\/ul>\n
<\/p>\n
Other Competencies:<\/span><\/strong><\/p>\n– Strong capability to influence and collaborate at multiple levels in the organization
\n– Results driven, focused on deliverables, meeting deadlines
\n– Pro-active issue resolution with a continuous improvement mindset
\n– Good team player, willing to help out in other teams
\n– High energy, open and flexible, results-oriented who can set and meet deadlines
\n– Credo mindset<\/p>\n
<\/p>\n
Click here to apply online<\/a><\/p>\nPrimary Location:<\/b>Europe\/Middle East\/Africa
\nOrganization:<\/b>\u00a0Janssen Pharmaceutica N.V. (7555)
\nJob Function:<\/b>\u00a0Info Technology<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
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