{"id":16938,"date":"2014-03-04T14:06:17","date_gmt":"2014-03-04T12:06:17","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=16938"},"modified":"2014-03-04T14:12:28","modified_gmt":"2014-03-04T12:12:28","slug":"mtn-customer-representative-vacancy","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/mtn-customer-representative-vacancy.html","title":{"rendered":"MTN Customer Representatives Vacancy"},"content":{"rendered":"<p><strong>Job Description<\/strong><\/p>\n<p>\uf0b7 To execute plans, merchandising and standards for optimum performance of stores in alignment with Branded Retail strategies.<\/p>\n<p>\uf0b7 To provide day-to-day execution, support and guidance to the Customer Representatives in the assigned region,<\/p>\n<p>\uf0b7 To meet or exceed retention and acquisition targets by providing exceptional customer centric service that is geographically close to the customer.<\/p>\n<p>\uf0b7 To ensure alignment in the stores of Planning and Trade Marketing and Integration Strategies.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Detailed Description:<\/strong><\/p>\n<p>The Implementation and execution of innovative solutions and service excellence to ensure effective sales and promotions of product in store<\/p>\n<p>\uf0b7 To understand, anticipate and capitalise on changes in consumer behaviour<\/p>\n<p>\uf0b7 Drive relationships with stores, in order to execute merchandising<\/p>\n<p>\uf0b7 To achieve measurable results in Sales via the execution of solutions and service excellence.<\/p>\n<p>\uf0b7 Execute merchandising cycle of visual and point of sale merchandising via standardised processes, policies and procedures for stores to provide seamless customer service and experiences.<\/p>\n<p>\uf0b7 Consider local conditions, as well as competitor activity to create competitive advantage<\/p>\n<p>\uf0b7 Ensure consistent merchandising and store layout in owned and non-owned stores, collaborating with Marketing for look and feel and with Sales Operations Supervisor for design elements<\/p>\n<p>\uf0b7 Ensure adherence and consistency of application to PPPs<\/p>\n<p>\uf0b7 Deal with escalated queries from stores and ensure resolution.<\/p>\n<p>\uf0b7 Drive best practice, continuous improvement and innovation at process and procedure level.<\/p>\n<p>\uf0b7 Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice<\/p>\n<p>\uf0b7 Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix<\/p>\n<p>\uf0b7 Understand, and implement innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.<\/p>\n<p>\uf0b7 Ensure compliance of strategy to Branded Trade Marketing and implement remedial action for non-compliance<\/p>\n<p>Relationship building and maintenance<\/p>\n<p>\uf0b7 Build and maintain relationships with all stake holders<\/p>\n<p>\uf0b7 Follow up on and respond to all queries and ensure effective resolution at store level<\/p>\n<p>\uf0b7 Maintain good communication and relationships with all areas of Branded Retail<\/p>\n<p>Report Generation<\/p>\n<p>\uf0b7 Ensure regular feedback to management on all store and merchandising activities<\/p>\n<p>\uf0b7 Provide inputs for the preparation of channel related process documents.<\/p>\n<p>\uf0b7 Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.<\/p>\n<p>Budget Management<\/p>\n<p>\uf0b7 Ensure all expenditure is in line with the agreed budget<\/p>\n<p>\uf0b7 Identify areas where money is lost and seek ways to reduce expenditure<\/p>\n<p>\uf0b7 Identify opportunities to generate additional revenue<\/p>\n<p>Compliance<\/p>\n<p>\uf0b7 Ensure that all promotional material in store and all posters, advertising and communication media are compliant and consistent across the stores<\/p>\n<p>\uf0b7 Ensure that all marketing material meets the MTN standards and is current<\/p>\n<p>\uf0b7 Conduct a thorough quality control of the stores and correct any discrepancies<\/p>\n<p>\uf0b7 Where constant problems occur, remediate and resolve and conduct additional training of necessary<\/p>\n<p>\uf0b7 If necessary, report non-compliance<\/p>\n<p>Training<\/p>\n<p>\uf0b7 Conduct on the job training at store level<\/p>\n<p>\uf0b7 Ensure that thorough communication and effective training is delivered<\/p>\n<p>\uf0b7 Ensure that a consistent message meeting is delivered of MTN standards<\/p>\n<p>Customer Satisfaction<\/p>\n<p>\uf0b7 Establish and build relationships with all relevant stakeholders<\/p>\n<p>\uf0b7 Align service delivery to changing market conditions and channel requirements<\/p>\n<p>\uf0b7 Understand customer needs and communicate them to Sales Operations Supervisor<\/p>\n<p>\uf0b7 Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures<\/p>\n<p>\uf0b7 Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively to manage expectations<\/p>\n<p>\uf0b7 Adopt a proactive approach to prevent problems from arising in the future<\/p>\n<p>\uf0b7 Deliver measurable results consistently across allocated stores<\/p>\n<p>\uf0b7 Drive continuous improvement as an important element of service delivery<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Education:<\/strong><\/p>\n<p>\uf0b7 Matric<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Experience:<\/strong><\/p>\n<p>\uf0b7 Up to 5 years of Industry experience in sales, merchandising experience within the retail or commercial environment<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Additional Details <\/strong><br \/>\n<strong>Knowledge:<\/strong><\/p>\n<p>\uf0b7 Knowledge of quality standards<\/p>\n<p>\uf0b7 In-depth knowledge of standard operating procedures<\/p>\n<p>\uf0b7 Knowledge of MTN business processes and procedures<\/p>\n<p>\uf0b7 Computer Literate, including MS Office applications<\/p>\n<p>\uf0b7 Sound knowledge with MTN products and services<\/p>\n<p>\uf0b7 Understanding of MTN business<\/p>\n<p>\uf0b7 Knowledge of local markets, including market trends<\/p>\n<p>\uf0b7 Knowledge of merchandising and retail industry<\/p>\n<p>\uf0b7 Knowledge of local advertising and media trends.<\/p>\n<p>\uf0b7 Understanding of the end-customer and store environments<\/p>\n<p>\uf0b7 Knowledge of retail environment<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"line-height: 1.5em;\">Skills \/ physical competencies:<\/span><\/strong><\/p>\n<p>\uf0b7 Priority setting skills \u2013 able to manage time, tasks and outputs in order to meet pre-determined deadlines<\/p>\n<p>\uf0b7 Problem solving skills &#8211; practical troubleshooting<\/p>\n<p>\uf0b7 Communication skills (written \/ verbal)<\/p>\n<p>\uf0b7 Influencing skills<\/p>\n<p>\uf0b7 Ability to coordinate and organise<\/p>\n<p>\uf0b7 Relationship skills \u2013 to build relationships to facilitate efficient merchandising<\/p>\n<p>\uf0b7 Scanning skills \u2013 to search for new ideas, trends and principles<\/p>\n<p>\uf0b7 Business acumen \u2013understanding of the business as a whole<\/p>\n<p>\uf0b7 Marketing acumen \u2013 in tune with customer and market needs<\/p>\n<p>\uf0b7 Negotiation skills<\/p>\n<p>\uf0b7 Flexibility \u2013 the ability to adapt and change in the light of changing circumstances \/ new information<\/p>\n<p>\uf0b7 Stress management skills<\/p>\n<p>\uf0b7 Presentation skills<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Behavioural qualities:<\/strong><\/p>\n<p>\uf0b7 Team orientation \u2013 working in an integrated team environment<\/p>\n<p>\uf0b7 Focus and persistence<\/p>\n<p>\uf0b7 Reliable and dependable<\/p>\n<p>\uf0b7 Courage and conviction \u2013 overcoming resistance to change<\/p>\n<p>\uf0b7 Proactively drive the activities<\/p>\n<p>\uf0b7 Focused and priority driven \u2013 staying focused amidst the multiple demands and expectations<\/p>\n<p>\uf0b7 Attention to detail<\/p>\n<p>\uf0b7 Highly driven and motivated individual, with strong personal presence, integrity and resilience<\/p>\n<p>\uf0b7 Decisive<\/p>\n<p>\uf0b7 Action-oriented<\/p>\n<p>\uf0b7 Diplomacy and tact<\/p>\n<p>\uf0b7 Relationship builder \u2013 strong people focus<\/p>\n<p>General working conditions\/ Inherent requirements\/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)<\/p>\n<p>Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle\/ travel allowances.<\/p>\n<p>\uf0b7 Flexible working hours<\/p>\n<p>\uf0b7 Flexibility to travel (local)<\/p>\n<p>\uf0b7 Own transport essential<\/p>\n<p>Preference will be given to EE Candidates, in accordance with the EE Plan<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/e-business-hub.mtn.co.za\/OA_HTML\/OA.jsp?OAFunc=IRC_VIS_VAC_DISPLAY&amp;p_svid=133187\">Click here to apply online<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description \uf0b7 To execute plans, merchandising and standards for optimum performance of stores in alignment with Branded Retail strategies. \uf0b7 To provide day-to-day execution, support and guidance to the&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[2156],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MTN Customer Representatives Vacancy - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Job Description \uf0b7 To execute plans, merchandising and standards for optimum performance of stores in alignment with 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