Mission<\/p>\n
\u00b7 The Graduate will be trained (formally and \u2018on the job\u2019) under the guidance of the line manager, gain knowledge, understanding, insight and hands-on experience and skills of the said area of expertise.<\/p>\n
\u00b7 To implement MTN SA\u2019s Carrier Services strategy by optimally routing of voice traffic, dial code management, destination management, analyse, monitor and report on traffic performance, research traffic and market trends, traffic quality assurance, traffic cost base tracking and manage traffic to international and national destinations and provide administrative support<\/p>\n
<\/p>\n
Brief Description <\/strong> The Graduate will be trained and up-skilled to perform various tasks: Traffic routing and dial code management<\/p>\n <\/p>\n Traffic Analysis and Monitoring<\/strong> <\/p>\n Detailed Description<\/strong> Traffic Quality Assurance <\/p>\n Customer Satisfaction<\/strong> <\/p>\n Education:<\/strong> <\/p>\n Experience:<\/strong> <\/p>\n Knowledge:<\/strong> <\/p>\n Skills \/ physical competencies:<\/strong> <\/p>\n Behavioural qualities:<\/strong> <\/p>\n
\nTask Complexity:<\/strong><\/p>\n
\nTasks will be defined per product or area which they may rotate within during the on-the-job training<\/p>\n\n
\n\u00b7 Monitor and analyse traffic data daily from switch generated CDR\u2019s via EMM in real-time pertaining to Traffic Volume & Carrier Quality of Service (using ASR, ABR, NER, ALOC, etc)
\n\u00b7 Drill down analysis using interactive world map colour-coded GUI displaying the route quality and set up alerts via SMS and\/or Email.
\n\u00b7 Evaluation, analysis and recommendations on voice product performance – on a monthly, quarterly and annual basis – that is consistent with the business plan
\n\u00b7 Cost analysis and tracking and monitor volume agreements, thresholds and agreements.
\n\u00b7 Tracking voice traffic to fraud destinations and flagging inconsistent trends to Fraud department\/BRM and possible exploitation of MTN
\n\u00b7 Tracking SMS traffic and flag to Fraud department\/BRM any inconsistencies in SMS traffic flows and possible exploitation of MTN
\n\u00b7 Barring and\/or other corrective action wrt fraud and maintaining of barred number database
\n\u00b7 Monitor if technical routing is per voice & SMS supplier as per routing cases
\n\u00b7 Monitor product and service performance LCR, Optimum, Premium per customer
\n\u00b7 Monitor supplier performance wrt delivered traffic volumes, QoS and traffic management support<\/p>\n
\nReporting \/ traffic trends and market research
\n\u00b7 Comprehensive and flexible correlated and uncorrelated traffic reporting through mainly Business Objects as reporting tool
\n\u00b7 Develop customised reporting based on traffic and business functional requirements
\n\u00b7 Traffic reports will include traffic top movers report, capacity utilization report, near-real time traffic report, rate buy history report, rates buy history with dial codes report, rates buy mapped report, rates buy mapped with dial codes report, rate sell history report, barred numbers report, rates sell target report, carrier selection report, generic routing plan report, routing number plan report, number plan routing future report, switch routes report, balancer agreement revenue report, balancer agreement revenue report, balancer agreement volume report, balancer agreement volume tracking report, balancer agreement revenue tracking report
\n\u00b7 Business functional reporting based on agreement: Agreements, commitments and targets and traffic volumes; agreements by carrier (capacity) and agreement by carrier; Agreements by Account manager; Volume agreements that have expired; Agreement traffic per destination and traffic type
\n\u00b7 Business functional reporting based on trading: Sell Import Prices report; Buy Rates and Number Plan per Carrier Report; Trading Margins report; Customer Pricelist History Report; Time of Day report; Dial Code report
\n\u00b7 Business functional reporting based on routing: Carrier Selection Impact by Destination report; Carrier Selection Impact by Incoming Carrier report; Future Numbering Plan report; Carrier Selection and Routing Discrepancy report;
\n\u00b7 Business functional reporting based on traffic: Wholesale Traffic Volume \u2013 Inbound vs. Outbound reports; Wholesale Traffic Volume Top Movers report; Wholesale Traffic Volume Bottom Movers report; Traffic Volume by Destination Type report; Traffic Volumes by Origin Type report; Margin by Carrier Out report; Inbound Traffic by Rate Band report; Incoming Traffic Volume by Account Manager; Outgoing Traffic Volume by Account Manager; Margin by Account Manager; Carrier Outbound versus Incoming Revenue by Destination report
\n\u00b7 Business functional reporting base on quality: QoS Report \u2013 Country; QoS Report \u2013 Destination
\n\u00b7 Compile and report on market intelligence research and analysis regarding interconnect to management.
\n\u00b7 Provide input into the Weekly and Monthly reports
\n\u00b7 Collate and analyse data for presentation purposes and stakeholder requests
\n\u00b7 Reporting on SMS and researching market trends for SMS access and SMS Interconnect
\n\u00b7 Traffic and business functional reporting of SMS Interconnect, Interworking and SMS access<\/p>\n
\n\u00b7 Test all voice products, suppliers, potential suppliers and perform business intelligence for international calling
\n\u00b7 Test for voice quality over TDM and VOIP of back played human speech
\n\u00b7 CLI verification utilising Ascade Global Test network (CLI Yes, CLI number wrong, CLI no number, CLI unknown)
\n\u00b7 FAS detection for pre-charging and false connect problems
\n\u00b7 Simbox detection with incorrect CLI delivery on a country specific basis usingdialer generated traffic or specifically configured test nodes
\n\u00b7 Fax testing for fax speed, actual speed, potential error code and message
\n\u00b7 Connectivity testing and route quality for PPD, ASR, NER
\n\u00b7 Test unrestricted 64kbit data bearer capability for 3G video calling
\n\u00b7 Assure quality per developed QoS benchmarks<\/p>\n
\n\u00b7 Understand customer and supplier needs and input into the development \/ fine-tuning of systems accordingly
\n\u00b7 Adopt a proactive approach to prevent problems from arising in the future
\n\u00b7 Manage the escalation process to the highest level in the organisation to ensure that timelines are met
\n\u00b7 Contribute towards initiating change to continually improve all aspects of service delivery
\n\u00b7 Ensure all customer and supplier queries are attended to and resolved within agreed SLA\u2019s
\n\u00b7 Weigh up the pro\u2019s and con\u2019s of each solution to provide the best service to customers and suppliers
\n\u00b7 Consider the implications of actions to be taken for the customer \/ the effect of actions on the customer and suppliers
\n\u00b7 Provide advice on the best approach to reach the best results
\n\u00b7 Deliver first time right service excellence
\nAdministrative support<\/strong>
\n\u00b7 Assisting with order management, contract management and process definition and documentation as provides by CS management<\/p>\n
\n\u00b7 Tertiary qualification in commerce, engineering, IT or equivalent<\/p>\n
\n\u00b7 None
\nAdditional Details<\/p>\n
\n\u00b7 Knowledge of basic network elements and technologies
\n\u00b7 Understanding of market research principles
\n\u00b7 Understanding of mobile technology as well as national and global trends
\n\u00b7 Knowledge and understanding of competitors\u2019 products
\n\u00b7 Basic Accounting principles
\n\u00b7 Budgeting and Forecasting processes and systems
\n\u00b7 Commercial Law
\n\u00b7 Organisational Design and Business planning Principles<\/p>\n
\n\u00b7 Relationship skills \u2013 to build relationships to facilitate efficient workflow
\n\u00b7 Scanning skills \u2013 to search for new ideas, trends and principles
\n\u00b7 Strong \u201ccan-do\u201c attitude combined with an ability to use minimum resources to get maximum outputs
\n\u00b7 Systems thinking \u2013 understanding the \u201cbig picture\u201d
\n\u00b7 Analytical skills
\n\u00b7 Planning skills
\n\u00b7 Communication skills
\n\u00b7 Time management, specifically the ability to prioritise
\n\u00b7 Flexibility \u2013 the ability to adapt and change in the light of changing circumstances \/ new information
\n\u00b7 Risk management skills
\n\u00b7 Presentation skills
\n\u00b7 Project management skills<\/p>\n
\n\u00b7 Assertive \u2013 being tough when necessary without fear or favour
\n\u00b7 Courage and conviction \u2013 challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
\n\u00b7 Resilience \u2013 to repeatedly challenge despite setbacks and resistance
\n\u00b7 Proactivity \/ initiative \u2013 to introduce ongoing changes to maximise productivity and influence the future
\n\u00b7 Focused and priority driven \u2013 staying focused amidst the multiple demands and expectations
\n\u00b7 Innovative
\n\u00b7 Detail-focused
\n\u00b7 Customer centricity
\n\u00b7 Action-oriented
\n\u00b7 Diplomacy and tact
\n\u00b7 Relationship builder \u2013 strong people focus
\n\u00b7 Operate with integrity (high ethics)
\n\u00b7 Pressure tolerance
\n\u00b7 Consultative
\n\u00b7 Ability to take initiative and work both in isolation and be a team player<\/p>\n