{"id":1705,"date":"2010-11-04T09:54:06","date_gmt":"2010-11-04T08:54:06","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=1705"},"modified":"2010-11-04T09:54:51","modified_gmt":"2010-11-04T08:54:51","slug":"mtn-south-africa-graduate-customer-operations-finance","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/mtn-south-africa-graduate-customer-operations-finance.html","title":{"rendered":"MTN South Africa: Graduate Customer Operations (Finance)"},"content":{"rendered":"

\"\"<\/a>MTN Group<\/strong> is a multinational telecommunications group, operating in 21 countries in Africa and the Middle East. As at the end of December 2006, MTN recorded more than 40 million subscribers across its operations. MTN South Africa recruits Graduate \u2013 Customer Operations – Finance Administrator<\/strong> (1\u00a0Vacancy)<\/strong><\/p>\n

The graduate will gain working experience to administer financial reporting in the Customer Operations department by applying sound financial principles in order to ensure that financial reconciliations are performed accurately, timeously and in accordance with MTN policies and procedures<\/p>\n

KPA duties<\/strong><\/p>\n

Operational Coordination
\n\u2022\tPerform reconciliations including bank reconciliations and internal accounts
\n\u2022\tEnsure accurate and timely completion of reconciliations within deadlines set by MTNSP Finance
\n\u2022\tEnsure that all supporting documentation is accurate and complete
\n\u2022\tAssess outstanding items and advise on appropriate action
\n\u2022\tSummarise monthly bank charges for finance manager review
\n\u2022\tEnsure refunds and journals are captured accurately on the system
\n\u2022\tAssist with annual budget preparation
\n\u2022\tSend Opex reports to cost centre managers monthly
\n\u2022\tAnalyse operational expenditure and facilitate changes as required with Finance
\n\u2022\tEnsure adherence to policies, processes and procedures within customer operations
\n\u2022\tFacilitate and guide departments to effectively manage their budget responsibilities
\n\u2022\tEnsure that OPEX expenditure items are reasonable in relation to the market
\n\u2022\tCheck invoices for accuracy and completeness before payment
\n\u2022\tEnsure invoices are submitted to MTN SP finance on time for payment
\n\u2022\tQuery inaccurate invoices with suppliers
\n\u2022\tPrepare monthly headcount reconciliations
\n\u2022\tCreating requisitions for payments – to the correct cost centre and correct line item<\/p>\n

Problem Solving<\/strong>
\n\u2022\tDeal with problem situations that arise timeously and efficiently
\n\u2022\tFollow clear and linear procedures to diagnose and solve problems that are not always obvious
\n\u2022\tSort, accumulate and analyse information about a particular situation or problem to assist with problem solving
\n\u2022\tProvide information and knowledge as required to resolve problems
\n\u2022\tGenerate different options for the known problem, evaluate possible methods to resolve the problem
\n\u2022\tTake action to prevent the reoccurrence of problems
\n\u2022\tMake use of available resources to solve the problem
\n\u2022\tIdentify external parties to assist with problem solving as required<\/p>\n

Process and Procedure Effectiveness<\/strong>
\n\u2022\tMonitor the execution of processes and procedures for efficient execution of duties in the Finance and Banking Department
\n\u2022\tEnsure that all processes and procedures implemented are aligned to the set operational framework for the Customer Operations Unit
\n\u2022\tContinually identify improvement opportunities to existing processes and procedures to enhance effectiveness, efficiency and performance<\/p>\n

Execution of tasks<\/strong>
\n\u2022\tPerform tasks within the provide frameworks<\/p>\n

Budget and Cost Control<\/strong>
\n\u2022\tWork within annual budget constraints<\/p>\n

Customer Service<\/strong>
\n\u2022\tContribute towards initiating change to continually improve all aspects of service delivery
\n\u2022\tEnsure delivery of first time right service excellence<\/p>\n

Quality Management<\/strong>
\n\u2022\tInput into the development of systems and processes to continuously identify quality constraints and improve on re-occurring problems
\n\u2022\tInput into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines
\n\u2022\tMaintain quality standards that will enhance the customer experience
\n\u2022\tWork consistently according to standard operating procedures
\n\u2022\tUnderstand the quality standards of the job and the reason for these standards
\n\u2022\tUnderstand the consequences of not maintaining quality focus
\n\u2022\tIdentify processes and procedures where the quality of work may be improved
\n\u2022\tAnalyse situations and take necessary action to ensure quality is maintained
\n\u2022\tSeek feedback from clients and other stakeholders and continuously seek ways of improving on quality and customer service standards
\n\u2022\tGather first-hand and real time customer information and use it for improvements in services<\/p>\n

Educational requirements<\/strong><\/p>\n

Education:<\/strong>
\n\u2022\tB Comm. Finance degree or Accounting Diploma<\/p>\n

Experience required<\/strong><\/p>\n

Job Experience:<\/strong>
\n\u2022\t1 year experience in Creditors and Debtors control
\n\u2022\tExperience in adhering financial policies and procedures
\n\u2022\tExperience in business planning and budgeting processes<\/p>\n

Skills required<\/strong><\/p>\n

Knowledge:<\/strong>
\n\u2022\tComputer literacy
\n\u2022\tA broad understanding of the MTN business and business processes
\n\u2022\tMTN Value Proposition
\n\u2022\tTelecommunications environment
\n\u2022\tDetailed understanding of sub and nominal ledger process
\n\u2022\tBasic knowledge of Oracle General Ledger
\n\u2022\tBest Practices in Financial policies and procedures
\n\u2022\tBudgeting
\nSkills \/ physical competencies:
\n\u2022\tPlanning skills \u2013 plan, prioritise, resource allocation and deliver on time
\n\u2022\tTechnical \/ professional excellence
\n\u2022\tInterpersonal skills
\n\u2022\tAnalytical skills \u2013 weighing up the pro\u2019s and con\u2019s; making sense of information
\n\u2022\tFeedback skills
\n\u2022\tComputer literate
\n\u2022\tProblem solving skills
\n\u2022\tCommunication skills
\n\u2022\tInfluencing skills
\n\u2022\tNegotiation skills
\n\u2022\tStress management skills
\n\u2022\tTime management skills (specifically the ability to prioritise)
\nOther information
\nReference No:\tELVSEG001
\nPosition Type:\tGraduate
\nAffirmative Action: \tOpen to All
\n Salary:<\/strong>
\nAdditional:\tGeneral working conditions
\n\u2022\tNormal working hours and conditions
\n\u2022\tSome overtime may be worked to meet deadlines<\/p>\n

Applications close 23 Nov 2010.<\/strong><\/p>\n

Click here to view Job and Apply Online<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

MTN Group is a multinational telecommunications group, operating in 21 countries in Africa and the Middle East. As at the end of December 2006, MTN recorded more than 40 million…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[38,3],"tags":[2156],"jetpack_publicize_connections":[],"yoast_head":"\nMTN South Africa: Graduate Customer Operations (Finance) - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"MTN Group is a multinational telecommunications group, operating in 21 countries in Africa and the Middle East. 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