{"id":17288,"date":"2014-04-04T12:09:21","date_gmt":"2014-04-04T10:09:21","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=17288"},"modified":"2014-04-04T11:35:15","modified_gmt":"2014-04-04T09:35:15","slug":"mtn-south-africa-customer-representative-vacancy","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/mtn-south-africa-customer-representative-vacancy.html","title":{"rendered":"MTN South Africa: Customer Representative Vacancy"},"content":{"rendered":"<p><strong>Job mission<\/strong><br \/>\n\u00b7 To provide innovative solutions, execute merchandising plans and maintain MTN standards for optimum performance of stores in alignment with Informal channel strategies.<\/p>\n<p>\u00b7 To provide day-to-day communication of merchandising plans, including execution, support and guidance to the distributors in the assigned region,<\/p>\n<p>\u00b7 To meet or exceed retention and acquisition targets by providing exceptional customer centric service<\/p>\n<p>\u00b7 To ensure alignment in the stores to MTN standards.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>KPA duties<\/strong><\/p>\n<p>\u00b7 The implementation and execution of innovative solutions and service excellence to ensure effective sales and promotions<\/p>\n<p>\u00b7 To execute innovative merchandising plans, including roll out of plans and promotions to distributors<\/p>\n<p>\u00b7 Ensure that all promotions and plans are correctly implemented<\/p>\n<p>\u00b7 To communicate the plans and products, product promotions, systems, services, customer experience, promotions, and assist where necessary to ensure they are correctly and effectively implemented as well as anything required by MTN to be taught at a distributor level<\/p>\n<p>\u00b7 Monitor alignment to current promotions and incentives<\/p>\n<p>\u00b7 Comply to regular call cycle for store visits (typically every 2 weeks)<\/p>\n<p>\u00b7 To understand, anticipate and capitalise on changes in consumer behaviour<\/p>\n<p>\u00b7 Drive relationships with distributors, in order to execute merchandising<\/p>\n<p>\u00b7 To achieve measurable results in Sales via the execution of solutions and service excellence.<\/p>\n<p>\u00b7 Execute merchandising cycle of visual and point of sale merchandising via standardised processes, policies and procedures to provide seamless customer service and experiences.<\/p>\n<p>\u00b7 Consider local conditions, as well as competitor activity to create competitive advantage<\/p>\n<p>\u00b7 Ensure consistent merchandising and layout collaborating with Marketing for look and feel and with Sales Operations Supervisor for design elements<\/p>\n<p>\u00b7 Ensure that all merchandising complies with MTN standards and ensure adherence and consistency of application to PPPs<\/p>\n<p>\u00b7 Deal with escalated queries from stores and ensure resolution.<\/p>\n<p>\u00b7 Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice<\/p>\n<p>\u00b7 Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix<\/p>\n<p>\u00b7 Understand, and implement innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.<\/p>\n<p>\u00b7 Ensure compliance of strategy to the Informal channel and implement remedial action for non-compliance<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Relationship building and maintenance\u00a0<\/strong><\/p>\n<p>\u00b7 Build and maintain relationships with all stake holders<\/p>\n<p>\u00b7 Follow up on and respond to all queries and ensure effective resolution<\/p>\n<p>\u00b7 Maintain good communication and relationships with all areas of the Informal Channel<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Report Generation\u00a0<\/strong><\/p>\n<p>\u00b7 Ensure regular feedback to management on all distributor and merchandising activities<\/p>\n<p>\u00b7 Provide inputs for the preparation of channel related process documents.<\/p>\n<p>\u00b7 Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.<\/p>\n<p>\u00b7 Complete reports on a daily \/ weekly\/monthly as required by business<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Budget Management\u00a0<\/strong><\/p>\n<p>\u00b7 Ensure all expenditure is in line with the agreed budget<\/p>\n<p>\u00b7 Identify areas where money is lost and seek ways to reduce expenditure<\/p>\n<p>\u00b7 Identify opportunities to generate additional revenue<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Compliance\u00a0<\/strong><\/p>\n<p>\u00b7 Ensure that all promotional material and all posters, advertising and communication media are compliant and consistent across distributors<\/p>\n<p>\u00b7 Ensure that all marketing material meets the MTN standards and is current<\/p>\n<p>\u00b7 Conduct a thorough quality control and correct any discrepancies<\/p>\n<p>\u00b7 Where constant problems occur, remediate and resolve and conduct additional communication forums of necessary<\/p>\n<p>\u00b7 If necessary, report non-compliance<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Training\u00a0<\/strong><\/p>\n<p>\u00b7 Conduct on the job training \/ communication<\/p>\n<p>\u00b7 Ensure that thorough communication \/ training is delivered<\/p>\n<p>\u00b7 Ensure that a consistent message meeting is delivered of MTN standards<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Customer Satisfaction\u00a0<\/strong><\/p>\n<p>\u00b7 Establish and build relationships with all relevant stakeholders<\/p>\n<p>\u00b7 Align service delivery to changing market conditions and channel requirements<\/p>\n<p>\u00b7 Understand customer needs and communicate them to Supervisor<\/p>\n<p>\u00b7 Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures<\/p>\n<p>\u00b7 Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively to manage expectations<\/p>\n<p>\u00b7 Adopt a proactive approach to prevent problems from arising in the future<\/p>\n<p>\u00b7 Deliver measurable results consistently for all distributors<\/p>\n<p>\u00b7 Drive continuous improvement as an important element of service delivery<\/p>\n<p>Educational requirements<br \/>\nMatric<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Experience required<\/strong><\/p>\n<p>\u00b7 Up to 5 years of Industry experience in sales, merchandising experience within the retail or commercial environment<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Skills required<\/strong><br \/>\n<strong>Knowledge:<\/strong><\/p>\n<p>\u00b7 Computer literacy<\/p>\n<p>\u00b7 Risk management<\/p>\n<p>\u00b7 Operational management<\/p>\n<p>\u00b7 Financial knowledge<\/p>\n<p>\u00b7 Sales &amp; Marketing knowledge<\/p>\n<p>\u00b7 Thorough knowledge of the informal sales environment<\/p>\n<p>\u00b7 Good knowledge of industry trends and the GSM market<\/p>\n<p>\u00b7 Understanding the regulated environment<\/p>\n<p>\u00b7 Understanding of business process and systems<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Skills \/ physical competencies:\u00a0<\/strong><\/p>\n<p>\u00b7 Planning skills<\/p>\n<p>\u00b7 Relationship skills \u2013 to build relationships to facilitate efficient workflow<\/p>\n<p>\u00b7 Business acumen \u2013understanding of the business as a whole<\/p>\n<p>\u00b7 Marketing acumen \u2013 in tune with customer and market needs<\/p>\n<p>\u00b7 Conflict management skills<\/p>\n<p>\u00b7 Communication skills<\/p>\n<p>\u00b7 Time management, specifically the ability to prioritise<\/p>\n<p>\u00b7 Flexibility \u2013 the ability to adapt and change in the light of changing circumstances \/ new information<\/p>\n<p>\u00b7 Stress management skills<\/p>\n<p>\u00b7 Risk management skills<\/p>\n<p>\u00b7 Ability to work with deadlines in a deadline-driven environment<\/p>\n<p>\u00b7 Ability to handle unforeseen problems by making logical decisions<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Behavioural qualities:<\/strong><\/p>\n<p>\u00b7 Action-oriented<\/p>\n<p>\u00b7 Courage and conviction \u2013 challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change<\/p>\n<p>\u00b7 Customer centricity<\/p>\n<p>\u00b7 Operate with integrity (high ethics) \u2013 unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters<\/p>\n<p>\u00b7 Team-orientation<\/p>\n<p>\u00b7 Decisive<\/p>\n<p>\u00b7 Diplomacy and tact<\/p>\n<p>\u00b7 Focused and priority driven \u2013 staying focused amidst the multiple demands and expectations<\/p>\n<p>\u00b7 Hardworking and conscientious<\/p>\n<p>\u00b7 Resilience \u2013 to repeatedly challenge despite setbacks and resistance<\/p>\n<p>\u00b7 Stress tolerance<\/p>\n<p>\u00b7 Ability to take initiative and work both in isolation and be a team player<\/p>\n<p>\u00b7 Consultative<\/p>\n<p>\u00b7 Perseverance<\/p>\n<p>\u00b7 Pressure tolerance<\/p>\n<p>\u00b7 Innovative \u2013 to introduce ongoing changes to maximize productivity and influence the future<\/p>\n<p>\u00b7 Relationship builder \u2013 strong people focus<\/p>\n<p>\u00b7 Assertive \u2013 being tough when necessary without fear or favour<\/p>\n<p>\u00b7 Self managing<\/p>\n<p>Other information<br \/>\nReference No: IRC1338671<br \/>\nPosition Type: Permanent<br \/>\nAffirmative Action: Open to All<br \/>\nAdditional: General working conditions\/ Inherent requirements\/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)<\/p>\n<p>\u00b7 Flexible working hours<\/p>\n<p>\u00b7 Flexibility to travel (local)<\/p>\n<p>\u00b7 Own transport essential<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p><a href=\"http:\/\/jobs.mtn.co.za\/mtnjobs\/web\/VacancyDetails.aspx?vacid=6522\">Click here to apply online\u00a0<\/a><\/p>\n<p>Preference will be given to EE Candidates, in accordance with the EE Plan<\/p>\n<p>Applications close 06 Apr 2014.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job mission \u00b7 To provide innovative solutions, execute merchandising plans and maintain MTN standards for optimum performance of stores in alignment with Informal channel strategies. \u00b7 To provide day-to-day communication&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[2156],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MTN South Africa: Customer Representative Vacancy - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Job mission \u00b7 To provide innovative solutions, execute merchandising plans and maintain MTN 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