{"id":17296,"date":"2014-04-07T05:13:08","date_gmt":"2014-04-07T03:13:08","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=17296"},"modified":"2014-04-07T05:13:08","modified_gmt":"2014-04-07T03:13:08","slug":"senior-technician-mtn-south-africa","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/senior-technician-mtn-south-africa.html","title":{"rendered":"Senior Technician at MTN South Africa"},"content":{"rendered":"

Job mission<\/strong>
\nTo provide high level technical support to the technicians within the MTN repair facility, in accordance with the manufacturer specifications and KPI\u2019s set by the company.<\/p>\n

 <\/p>\n

KPA duties<\/strong>
\nRepair Support<\/strong><\/p>\n

1. Work in accordance with Technical and Manufacturer Policies, Procedures and Processes
\n2. Resolve operational issues on the line and\/or escalate to superior
\n3. To improve the quality of high level repairs that will result in a reduction on exchange and escalated units for repair lines.
\n4. Ensure that you are focused on the S&R Centre achieving an average internal warranty TAT of less than 1 day on Repairs & Exchanges combined.<\/p>\n

 <\/p>\n

Coaching and training<\/strong><\/p>\n

1. Provide feedback to Technicians on their 2nd Returns and QA failures and implement corrective actions
\n2. Provide hands-on training to level 1 + 2 Technicians on the line
\n3. Introduce Technicians to new software for handsets
\n4. Download and make available service bulletins for HVRC and regional centres<\/p>\n

 <\/p>\n

Operational Support<\/strong><\/p>\n

1. Download latest software and make available to technicians for use.
\n2. To ensure that any external audits conducted in your environments, or where your environment has influence or responsibility, is passed with minimal findings.
\n3. Ensure that the workshop always meets the specifications of manufacturers related to ESD. Includes training related and knowledge share to Bloem.
\n4. Ensure that technicians have access to all OEM related tools, software, consumables and bulletins for the most efficient operational effect, as expected by OEMs\/Natcom.
\n5. Ensure that a NPI document is introduced for any new product expected or notified of to ensure the successful introduction of new products and models in every instance. NPIs to be kept on a common drive for access to all stakeholders including knowledge share to PE. Criteria include:-<\/p>\n