{"id":17296,"date":"2014-04-07T05:13:08","date_gmt":"2014-04-07T03:13:08","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=17296"},"modified":"2014-04-07T05:13:08","modified_gmt":"2014-04-07T03:13:08","slug":"senior-technician-mtn-south-africa","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/senior-technician-mtn-south-africa.html","title":{"rendered":"Senior Technician at MTN South Africa"},"content":{"rendered":"
Job mission<\/strong> <\/p>\n KPA duties<\/strong> 1. Work in accordance with Technical and Manufacturer Policies, Procedures and Processes <\/p>\n Coaching and training<\/strong><\/p>\n 1. Provide feedback to Technicians on their 2nd Returns and QA failures and implement corrective actions <\/p>\n Operational Support<\/strong><\/p>\n 1. Download latest software and make available to technicians for use. Stock takes<\/p>\n 1. Assist with monthly stock takes 1. Prepare reports on fault trends<\/p>\n 2. Escalate operational difficulties to Superior <\/p>\n Skills required<\/strong> <\/p>\n Skills \/ physical competencies:<\/strong> <\/p>\n Behavioural qualities:<\/strong><\/p>\n \u2022 Good conduct Other information <\/p>\n
\nTo provide high level technical support to the technicians within the MTN repair facility, in accordance with the manufacturer specifications and KPI\u2019s set by the company.<\/p>\n
\nRepair Support<\/strong><\/p>\n
\n2. Resolve operational issues on the line and\/or escalate to superior
\n3. To improve the quality of high level repairs that will result in a reduction on exchange and escalated units for repair lines.
\n4. Ensure that you are focused on the S&R Centre achieving an average internal warranty TAT of less than 1 day on Repairs & Exchanges combined.<\/p>\n
\n2. Provide hands-on training to level 1 + 2 Technicians on the line
\n3. Introduce Technicians to new software for handsets
\n4. Download and make available service bulletins for HVRC and regional centres<\/p>\n
\n2. To ensure that any external audits conducted in your environments, or where your environment has influence or responsibility, is passed with minimal findings.
\n3. Ensure that the workshop always meets the specifications of manufacturers related to ESD. Includes training related and knowledge share to Bloem.
\n4. Ensure that technicians have access to all OEM related tools, software, consumables and bulletins for the most efficient operational effect, as expected by OEMs\/Natcom.
\n5. Ensure that a NPI document is introduced for any new product expected or notified of to ensure the successful introduction of new products and models in every instance. NPIs to be kept on a common drive for access to all stakeholders including knowledge share to PE. Criteria include:-<\/p>\n\n
\nReporting<\/p>\n
\nEducational requirements<\/strong>
\nMatric or N3 (Minimum)
\nMinimum of N6 in digital Electronics or related Qualifications (Preferred)
\nExperience required<\/strong>
\n\u2022 3 Years Low Level Cellular Repair experience
\n\u2022 2 Years experience\/exposure in High Level Cellular repair and Fault Finding Techniques
\n\u2022 1 or more manufacturer repair training Certificate.<\/p>\n
\nKnowledge:<\/strong>
\nTelecommunication
\nCellular Repair knowledge
\nKnowledge of Microsoft Office
\nKnowledge of latest applied\/relevant software<\/p>\n
\n\u2022 problem solving
\n\u2022 Innovation
\n\u2022 Technically minded
\n\u2022 Willing to share knowledge
\n\u2022 Coaching skills<\/p>\n
\n\u2022 Analytical behaviour.
\n\u2022 Interpersonal relations
\n\u2022 Dedication
\n\u2022 Commitment
\n\u2022 To ensure that you are well received and respected by the team and that the team derives benefit from your actions.<\/p>\n
\nReference No: CSC\/YN\/DURB2
\nPosition Type: Permanent
\nAffirmative Action: Open to All
\nAdditional: \u2022 Relevant handset and repair training.
\n\u2022 Challenger and\/or other repair management systems<\/p>\n