PUBLIC LIASON OFFICER: DG SERVICE LINE 4 POSTS REF NO: HR\u00a05\/1\/2\/3\/87<\/p>\n
REQUIREMENTS : Grade 12\/NQF 5 plus Diploma. One to two years experience in Call<\/span><\/p>\n Centre\/Customer Enquiry or Public Service. Knowledge: DoL and <\/p>\n DUTIES : Handle queries from the Presidential, DG and Commissioner\u2019s Hotlines. <\/p>\n SALARY : R212 106 per annum All Inclusive: R 284 235 per annum ENQUIRIES : Ms MS Qhamakoane (012) 313 6359<\/p>\n APPLICATIONS : Chief Director: Human Resource Management, P O Box 955, Pretoria, 0001 CLOSING DATE : 22 April 2014 at 16:00<\/p>\n NOTE : Applications must be submitted on form Z83, obtainable from any Public Service <\/p>\n","protected":false},"excerpt":{"rendered":" PUBLIC LIASON OFFICER: DG SERVICE LINE 4 POSTS REF NO: HR\u00a05\/1\/2\/3\/87 REQUIREMENTS : Grade 12\/NQF 5 plus Diploma. One to two years experience in Call Centre\/Customer Enquiry or Public Service……<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[234],"tags":[1027],"jetpack_publicize_connections":[],"yoast_head":"\n
\nCompensation Fund objectives and business functions, Customer Care Strategic
\ngoals ,Contact Centre goals and performance requirements, Compensation Fund
\nServices, Compensation Fund Value Chain and business processes ,Relevant
\nFund policies, procedures and processes Stakeholders and customers
\n,Customer Care (Batho Pele Principles) ,Fund Values Required IT ,IT Operating
\nSystems, Risk Awareness, Contact Centre quality assurance objectives, Keep
\nabreast of benchmarked Customer Care systems. Skills: Customer and Citizen
\nservice orientation (Batho Pele principles) ,Teamwork and collaboration
\n,Communication (verbal, written, listening and questioning ) ,Quality and
\nExcellence Orientation ,Self and Time Management ,Respect and concern for
\nothers, Analytical thinking ,Planning and organising ,Problem solving and
\ndecision making ,Proactiveness and initiative, Honesty, Integrity and Work Ethic,
\nAdaptation to change (resilience) ,Diversity management ,Relationship building,
\nDiligence Emotional intelligence, Required Technical Proficiency i.e. Customer
\nCare skills Performance Management, Written and verbal business writing ,
\nMeeting planning; organisation and facilitation ,Required IT ,Fund IT Operating
\nSystems, Data and records management, Telephone Skills and Etiquette ,Policy
\ndevelopment, Report writing.<\/p>\n
\nEffectively utilise Contact Centre Multimedia System. Render administrative
\nservices .Participate in continuous process improvement initiatives.<\/p>\n
\nCENTRE : Compensation Fund: Pretoria<\/p>\n
\nFOR ATTENTION : Sub-directorate: Human Resource Operations, Compensation Fund<\/p>\n
\nDepartment or on the internet at www.gov.za\/documents. The completed and
\nsigned form Z83 should be accompanied by a recently updated, comprehensive
\nCV as well as recently certified copies of all qualification(s) and ID-document
\n[Driver\u2019s license where applicable]. Non-RSA Citizens\/Permanent Resident
\nPermit Holders must attach a copy of their Permanent Residence Permits to their
\napplications. Should you be in possession of a foreign qualification, it must be
\naccompanied by an evaluation certificate from the South African Qualification
\nAuthority (SAQA). Applicants who do not comply with the above-mentioned
\nrequirements, as well as applications received late, will not be considered. The
\nDepartment does not accept applications via fax or email. Failure to submit all
\nthe requested documents will result in the application not being considered.
\nCorrespondence will be limited to short-listed candidates only. If you have not
\nbeen contacted within eight (8) weeks after the closing date of this
\nadvertisement, please accept that your application was unsuccessful. Suitable
\ncandidates will be subjected to a personnel suitability check (criminal record,
\ncitizenship, credit record checks, qualification verification and employment
\nverification). Where applicable, candidates will be subjected to a skills\/knowledge
\ntest. Successful candidates will be appointed on a probation period of 12 months.
\nThe Department reserves the right not to make any appointment(s) to the above
\npost. Successful candidates will be expected to sign a performance agreement.<\/p>\n