{"id":17916,"date":"2014-05-31T05:08:28","date_gmt":"2014-05-31T03:08:28","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=17916"},"modified":"2014-05-31T05:08:28","modified_gmt":"2014-05-31T03:08:28","slug":"emergency-call-centre-supervisor-vacancy","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/emergency-call-centre-supervisor-vacancy.html","title":{"rendered":"Emergency Call Centre Supervisor Vacancy"},"content":{"rendered":"<p>Lead the way, make a difference.<\/p>\n<p>A position has become available in a renowned automotive service provider company for an Emergency Call Centre Supervisor who will be leading a staff complement in terms of customer care, roadside assistance, complaint resolution and incident resolution. The Supervisor will be required to exceed service level agreements and manage the team\u2019s overall productivity.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<p>At least three years experience in an Emergency Call Centre Environment<br \/>\nAt least one year supervisory experience in an Emergency Call Centre Environment<br \/>\nWilling to work irregular shifts<br \/>\nGrade 12 essential<br \/>\nCall Centre or Customer Service Certificate or Diploma beneficial<br \/>\nGood MS Office skills<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Specification<\/strong><\/p>\n<p>Supervising all aspects of customer service, roadside emergency support, customer enquiries, complaints and feedback<br \/>\nMonitoring staff performance and ensuring operational efficiency in the call centre<br \/>\nMeeting and exceeding agreed upon service level agreements<br \/>\nIdentifying and eradicating process bottlenecks in the call centre<br \/>\nCoaching agents and managing overall team productivity<br \/>\nIncreasing productivity by improving and assessing processes, calls and cases<br \/>\nManaging financial aspects of the contact centre<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p><a href=\"http:\/\/www.pnet.co.za\/index.php?s=advert_view&amp;g=7290&amp;x=3209478&amp;i=268&amp;sw=1&amp;pop=1\">Click here to apply online<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lead the way, make a difference. A position has become available in a renowned automotive service provider company for an Emergency Call Centre Supervisor who will be leading a staff&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Emergency Call Centre Supervisor Vacancy - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Lead the way, make a difference. A position has become available in a renowned automotive service provider company for an Emergency Call Centre Supervisor\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/emergency-call-centre-supervisor-vacancy.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/emergency-call-centre-supervisor-vacancy.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/emergency-call-centre-supervisor-vacancy.html\",\"name\":\"Emergency Call Centre Supervisor Vacancy - Jobs in South Africa 2023\",\"isPartOf\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\"},\"datePublished\":\"2014-05-31T03:08:28+00:00\",\"dateModified\":\"2014-05-31T03:08:28+00:00\",\"author\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c\"},\"description\":\"Lead the way, make a difference. 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