{"id":18289,"date":"2014-06-29T03:09:20","date_gmt":"2014-06-29T01:09:20","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=18289"},"modified":"2016-11-10T15:57:14","modified_gmt":"2016-11-10T13:57:14","slug":"national-call-centre-agent-vacancy-avi","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/national-call-centre-agent-vacancy-avi.html","title":{"rendered":"National Call centre Agent Vacancy at AVI"},"content":{"rendered":"

Introduction…<\/strong>
\nAVI Limited is a JSE listed company and is home to many of South Africa’s leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Pyotts, Willards and I&J to name a few. Great international and local Fashion Brands in the AVI stable include Yardley, Lenth\u00e9ric, Coty, Spitz, Carvela, Kurt Geiger, Lacoste, Gant and Green Cross Shoes. AVI’s brands are a household name in South Africa and growing every day.<\/p>\n

 <\/p>\n

A vacancy for a National Call Centre Agent: Out Of Home Wholesale has become available within Ciro. The National Call Centre Agent will be based at the Ciro KZN Offices in Westmead. The National Call Centre Agent will report to the National Sales & Marketing Manager \u2013 Out Of Home Wholesale.<\/p>\n

 <\/p>\n

Minimum Requirements…<\/strong><\/p>\n

Experience:<\/p>\n

at least 2 years catering wholesale experience
\nrelevant food service customer and product knowledge<\/p>\n

 <\/p>\n

Qualifications:<\/strong><\/p>\n

Grade 12 or equivalent<\/p>\n

Knowledge:<\/strong><\/p>\n

Experience and understanding of OOH sales environment<\/p>\n

Competencies:<\/strong><\/p>\n

Communicate clearly
\nWork with others
\nDeliver customer service
\nAnalyse and solve problems
\nRemain composed and resilient<\/p>\n

 <\/p>\n

Job Specification…<\/strong>
\nKey Performance Areas:<\/strong><\/p>\n

Target achievement:<\/p>\n

Achievement of monthly budgeted targets by value, volume and margin
\nMaintain and develop existing business within a region
\nIdentify customer growth opportunities
\nMonitor service level report daily
\nMonitor orders vs stock availability & manage demand correctly
\nMonitor call lists vs strike rate on a daily basis
\nUse deals provided by Key accounts to sell
\nManage process of sell in prior to price increases
\nAddress all pricing and delivery issues
\nSell in new lines and increase the basket<\/p>\n

 <\/p>\n

Effective administration:<\/strong><\/p>\n

Pull sales reports
\nEnsure communication with regard to dropped orders takes place as instructed
\nEnsure the proper procedure is followed when opening new accounts
\nEnsure any customer details are up to date at all times
\nE-mail \/ sms deals to Reps as agreed
\nEnsure opposition and trade information is communicated
\nFree stock tracking to be up to date at all times
\nMonitor shortfall vs target<\/p>\n

 <\/p>\n

Ensure on time deliveries:<\/strong><\/p>\n

Ensure Nominated Order Day and Nominated Delivery Days are aligned
\nMonitor and understand distributor’s daily delivery reports
\nPrevent same day deliveries<\/p>\n

 <\/p>\n

Effective customer and Principal relationships:<\/strong><\/p>\n

Ensure a good working relationship is maintained with both our customers, Sales Consultants and National Sales & marketing Manager
\nCommunicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks etc.
\nEnsure call centre call lists are aligned with the Sales Consultants call cycles
\nHandle all queries, internal and external in a professional and effective manner<\/p>\n

Click here to apply online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Introduction… AVI Limited is a JSE listed company and is home to many of South Africa’s leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Pyotts, Willards and…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255],"tags":[2074],"jetpack_publicize_connections":[],"yoast_head":"\nNational Call centre Agent Vacancy at AVI - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Introduction... 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