{"id":18392,"date":"2014-07-09T12:15:23","date_gmt":"2014-07-09T10:15:23","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=18392"},"modified":"2014-07-09T12:15:23","modified_gmt":"2014-07-09T10:15:23","slug":"ict-help-desktop-services-dti","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/ict-help-desktop-services-dti.html","title":{"rendered":"ICT Help Desktop Services at The DTI"},"content":{"rendered":"

Overview<\/strong><\/p>\n

The Group Systems and Support Services Division within the dti have a vacant position for an ICT Help Desktop Services which is now open for applications.<\/p>\n

 <\/p>\n

Duties <\/strong><\/p>\n

Handle customer requests, problems and queries.
\nRestores services availability with minimal interruption
\nManage incidents (Classify, register, resolve or escalate unsolved incidents)
\nAssign incidents to the relevant support technical staff
\nAssess impact and urgency of the incidents
\nRegister and update customer information
\nProvide overall IT support on Hardware Software platforms<\/p>\n

 <\/p>\n

Requirements <\/strong><\/p>\n

National Diploma in Information Technology
\n1-2 year experience in the ICT Industry,
\nExperience in :
\nUser account management;
\nTelephone Administration;
\nHardware support;
\nNetwork support; and
\nExposure to unified messaging<\/p>\n

 <\/p>\n

How to Apply<\/strong><\/p>\n

Click here to apply online<\/a><\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Post Number<\/span><\/td>\nGSSSD\/Tech Serv 016<\/span><\/td>\n<\/tr>\n
Job Title<\/span><\/td>\nICT Help Desktop Services<\/span><\/td>\n<\/tr>\n
Division<\/span><\/td>\nGroup Systems and Support Services Division<\/span><\/td>\n<\/tr>\n
Business Unit<\/span><\/td>\nOffice of the Chief Information Officer<\/span><\/td>\n<\/tr>\n
Job Type Classification<\/span><\/td>\nPermanent<\/span><\/td>\n<\/tr>\n
Location – Town \/ City<\/span><\/td>\nPretoria<\/span><\/td>\n<\/tr>\n
Location – Province<\/span><\/td>\nGauteng<\/span><\/td>\n<\/tr>\n
Remuneration<\/span><\/td>\nCommencing salary: R227,802 per annum (excluding benefits)<\/span><\/td>\n<\/tr>\n
Equity Requirement<\/span><\/td>\nIn terms of the dti\u2019s EE requirements, preference will be given to Asian and White female candidates and persons with disabilities.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Overview The Group Systems and Support Services Division within the dti have a vacant position for an ICT Help Desktop Services which is now open for applications.   Duties Handle…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[16],"tags":[1857],"jetpack_publicize_connections":[],"yoast_head":"\nICT Help Desktop Services at The DTI - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Overview The Group Systems and Support Services Division within the dti have a vacant position for an ICT Help Desktop Services which is now open for\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/ict-help-desktop-services-dti.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/ict-help-desktop-services-dti.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/ict-help-desktop-services-dti.html\",\"name\":\"ICT Help Desktop Services at The DTI - 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