{"id":18807,"date":"2014-08-14T01:17:25","date_gmt":"2014-08-13T23:17:25","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=18807"},"modified":"2016-07-07T00:30:43","modified_gmt":"2016-07-06T22:30:43","slug":"eskom-customer-service-learnership-opportunity-x-10-vacancies","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/eskom-customer-service-learnership-opportunity-x-10-vacancies.html","title":{"rendered":"Eskom: Customer Service Learnership Opportunity X 10 Vacancies"},"content":{"rendered":"<p><strong>Requirements<\/strong><\/p>\n<p>Relevant 3 year Diploma \/ B-Tech\/ B \u2013Degree<br \/>\nUniversity of Technology Recruits \u2013 18 month program<br \/>\nUniversity Recruits \u2013 24 month program<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<p>Handling inbound interactions<br \/>\nReceiving calls and identifying the customer in accordance to standard customer service quality templates<br \/>\nDetermining the customer\u2019s exact request and analyzing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)<br \/>\nLogging a customer\u2019s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.<br \/>\nUpdating the applicable systems to activate the customer\u2019s request while ensuring customer details are up to date.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Competencies<\/strong><\/p>\n<p>Communication (interpret customer requirements, listen, read, write &amp; verbal)<br \/>\nInterpersonal skill<br \/>\nOrganizational knowledge (Eskom)<br \/>\nPlanning and organizational skill<br \/>\nCustomer Service and product skills<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How To Apply<\/strong><\/p>\n<p><a href=\"Apply%20for the Eskom Experiential Learnership Opportunity\">Click here to apply online<\/a><\/p>\n<p>Closing Date: 15 August 2014<br \/>\nLocation: Mpumalanga<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Requirements Relevant 3 year Diploma \/ B-Tech\/ B \u2013Degree University of Technology Recruits \u2013 18 month program University Recruits \u2013 24 month program &nbsp; Responsibilities Handling inbound interactions Receiving calls&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75,2250],"tags":[690],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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