{"id":1881,"date":"2010-12-01T03:07:14","date_gmt":"2010-12-01T02:07:14","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=1881"},"modified":"2013-09-18T01:42:28","modified_gmt":"2013-09-17T23:42:28","slug":"dimension-data-south-africa-team-manager","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/dimension-data-south-africa-team-manager.html","title":{"rendered":"Dimension Data South Africa: Team Manager"},"content":{"rendered":"

Dimension Data<\/strong> was founded in 1983 in South Africa and today operates in 49\u00a0countries on six continents. Our growth has been driven by our clients\u2019 need to operate efficiently in an environment where collaborative partnerships and the intelligent network have emerged as the two most important business enablers. Our heritage in networking and\u00a0deep\u00a0understanding of network-related technologies differentiate us from our competitors. Moving forward into the future, our focus has evolved to adapting the design, management and development of business technology to be a better servant to the greater business and use it as a tool to drive innovation, enable market leadership and make companies tighter, better, more cost-effective and competitive.<\/p>\n

Primary Location:<\/strong> MEA-ZA-Gauteng<\/p>\n

Target Start Date:<\/strong> Jan 3, 2011<\/p>\n

Number of Openings:<\/strong> 1<\/p>\n

<\/strong><\/p>\n

JobDescription<\/strong><\/p>\n

Internet Solutions (IS) is Southern Africa’s most established and experienced Internet Service Provider. Since 1993, IS has been providing end-to-end connectivity solutions and related services across the African continent. Having received an ECNS license in 2008, IS is now also able to self-provision, enabling the company to deliver fully aggregated telecommunications services to the South African market.<\/p>\n

Internet Solutions is a wholly owned subsidiary of Dimension Data and is certified as a 110% B-BBEE compliant company, meeting the Level 3 contribution requirements to achieve this status.
\nGeneral Role Expectations<\/strong><\/p>\n

The objective of the role is to manage and lead a team of Service Managers whose responsibility it is to establish and maintain a good relationship between Internet Solutions and the customer based on the understanding of the customer and their business drivers.
\nResponsibilities<\/strong>
\n\u2022\u00a0Provide the governance and direction for Service Management across all IS contracts and as such:
\no\u00a0Coach and mentor all SMs;
\no\u00a0Set-up biannual Performance Promises;
\no\u00a0Perform Performance Reviews;
\no\u00a0Set-up and manage Personal Development Plans for all SMs;
\no\u00a0Set-up and audit Service Management standards and procedures across IS;
\no\u00a0Responsible for monitoring client satisfaction across accounts and running service management interventions as and when required;
\no\u00a0Manage any customer escalations;
\no\u00a0Regularly join Service Managers in meetings with key customers;
\no\u00a0Contribute to and support the ISO20K programme.<\/p>\n

Main Duties \/ Key Deliverables<\/strong><\/p>\n

Service Management Processes and Procedures:
\n\u2022\u00a0Development of generic processes and procedures;
\n\u2022\u00a0Coaching and guiding Service Manager to create client specific processes and procedures;
\n\u2022\u00a0Developing audit and checking mechanisms to govern the adoption and adherence of the process and procedures.<\/p>\n

People and Culture:<\/strong>
\n\u2022\u00a0Establishing and facilitating monthly Service Management forums;
\n\u2022\u00a0Compiling and executing on Service Management development plans;
\n\u2022\u00a0Assisting with recruitment of staff;
\n\u2022\u00a0Assisting with performance reviews of Service Manager;
\n\u2022\u00a0Assisting with changes in assignments of Service Managers and accounts;
\n\u2022\u00a0Coaching and mentoring of Service Managers on all aspects of Service Management.<\/p>\n

Client Management:<\/strong>
\n\u2022\u00a0Provide input to proposals – content and financial;
\n\u2022\u00a0Participating in client steering committees;
\n\u2022\u00a0Provide input to legal contracts and SLAs;
\n\u2022\u00a0Ensure compliance with all Client policies and procedures (in conjunction with Account Managers and Contract Directors);
\n\u2022\u00a0Own any feedback that needs follow-up from client satisfaction reviews;
\n\u2022\u00a0Own and manage any customer escalations.<\/p>\n

Business \/ Delivery Management:<\/strong>
\n\u2022\u00a0Provide input into customers’ Continuous Service Improvement Plans and progress reviews of them;
\n\u2022\u00a0Assists Contract Directors and Account Managers to identify service expansion opportunities in their accounts;
\n\u2022\u00a0Ensure processes in place are adhere to;
\n\u2022\u00a0Assists with contract renewals;
\n\u2022\u00a0Provide input to RFPs and tenders.<\/p>\n

3rd Party Management:<\/strong>
\n\u2022\u00a0Ensure Service Management processes and procedures for 3rd parties are in place and are being adhered.<\/p>\n

Reporting:<\/strong>
\n\u2022\u00a0Ensure that all agreed reports are compiled, reviewed and acted on by all Service Manager;
\n\u2022\u00a0Feedback on the professionalism of all reports.<\/p>\n

Qualifications<\/strong><\/p>\n

Requirements: Education, Training (Certification) and Experience<\/strong><\/p>\n

\u2022\u00a0Formal training and experience on ITIL V3;
\n\u2022\u00a0At least 5 years experience in the IT\/ISP Industry;
\n\u2022\u00a0Sound commercial and business acumen;
\n\u2022\u00a0Strong track record in IT Service Management;
\n\u2022\u00a0Excellent communication skills.<\/p>\n

Personal Skills and Attributes Required
\n<\/strong>\u2022\u00a0Strong People Manager
\n\u2022\u00a0Self-starter
\n\u2022\u00a0Resourceful
\n\u2022\u00a0Attention to detail
\n\u2022\u00a0Possess strong management skills
\n\u2022\u00a0Technical aptitude
\n\u2022\u00a0Strong interpersonal skills
\n\u2022\u00a0Take charge (Ownership)
\n\u2022\u00a0Excellent Communicator
\n\u2022\u00a0Stress tolerant
\n\u2022\u00a0Strong writing skills
\n\u2022\u00a0Ambitious
\n\u2022\u00a0Good relationship builder
\n\u2022\u00a0Analytical problem solving skills
\n\u2022\u00a0Instill of sense of confidence<\/p>\n

How to apply:<\/strong><\/p>\n

Click on this link:<\/p>\n

http:\/\/www.dimensiondata.com\/AboutUs\/Careers\/JobOpportunities\/Pages\/Home.aspx<\/a><\/p>\n

select basic search; then Location as Africa and apply.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dimension Data was founded in 1983 in South Africa and today operates in 49\u00a0countries on six continents. Our growth has been driven by our clients\u2019 need to operate efficiently in…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[16],"tags":[1869],"jetpack_publicize_connections":[],"yoast_head":"\nDimension Data South Africa: Team Manager - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Dimension Data was founded in 1983 in South Africa and today operates in 49\u00a0countries on six continents. 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