SERVER ENVIRONMENT: Fujitsu SA req. Mid-range 3rd level Support Engineers for Remote Infrastructure Management operation in RSA to support its global customers. IT related Diploma\/Certification min 3 yrs exp, to provide either Wintel\/UNIX\/Linux\/VMWare administration. Strong problem-solving skills. Work based on globally agreed contracts. 24×7 support. Certification required.<\/p>\n
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Minimum Requirements<\/strong><\/p>\n Mid-range Engineer minimum requirement, 2-5 years server experience. Mid-Range Engineer 2-5 years experience.<\/p>\n <\/p>\n Job Specification<\/strong><\/p>\n Training:<\/p>\n Relevant training will be provided on internal systems prior to commencement of service.<\/p>\n Working hours:<\/p>\n 45 hours\/week <\/p>\n Role and responsibilities for 3nd line support, but not limited to:<\/p>\n Windows NT 3.51 – Windows 2008 <\/p>\n
\nDatabase experience will be advantageous
\nMatric + Qualification\/similar studies in MCSE\/UNIX\/LINUX\/VMware (server experience & currently studying towards accreditation will be considered)
\nVMware and AS400 experience will be an added advantage
\nWorking understanding of what a service level agreements is (IT environment)
\nExperience in other technologies will be an added advantage
\nExperienced with multiple hardware platforms and operating systems
\nFlexible to work longer hours when required
\nOwn transport
\nThe role is 3rd line server support, based on globally agreed contracts. Senior Engineer > 5 years experience;<\/p>\n
\n24* shift work<\/p>\n
\nPeregrine, CA Service Centre\/service Manager
\nExchange
\nBrightStor
\nGlobal Array Manager
\nBlackberry
\nActive Directory
\nUNIX: Solaris; SCO; Linux; HP UX; IBM AIX
\nVMware
\nBackup Solutions
\nStorage Solutions
\nInstallation, support and maintenance of Wintel and\/or HP\/ Linux\/SUN servers
\nTroubleshooting all aspects of the Wintel and\/or HP\/Linux Operating Environment\/Sun Solaris.
\nManage file systems, disk devices, HP\/Sun Volume Manager, Veritas Volume Manager
\nUNIX Scripting (SH, KSH, Perl)
\nStorage (EMC and NetApp) SAN\/NAS. SAN\/Network Switches.
\nHigh availability systems. IP Multipathing, Veritas Cluster Server (or other High Availability software) setup and troubleshooting
\nPerformance tuning (networking, system security\/hardening, I\/O monitoring and analysis)
\nMaintenance of incidents SLA > 98% on both response & resolution problem solving
\nMaintenance of CSTATS (Customer Survey Statistics) > 8.9\/10 on incidence closed<\/p>\n