{"id":19114,"date":"2014-09-09T00:40:04","date_gmt":"2014-09-08T22:40:04","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=19114"},"modified":"2014-09-09T00:40:27","modified_gmt":"2014-09-08T22:40:27","slug":"customer-services-agent-job-at-south-african-airways","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/customer-services-agent-job-at-south-african-airways.html","title":{"rendered":"Customer Services Agent Job at South African Airways"},"content":{"rendered":"

The incumbent of this role is responsible for conducting Compliance Assessments at all Domestic Stations in line with IOSA Operational Standards and regulatory requirements.<\/p>\n

 <\/p>\n

Minimum Requirements<\/strong><\/p>\n

Grade 12 or equivalent at NQF level 4
\nDiploma in Quality Assurance and Compliance in the Aviation field\/industry will be an advantage
\nSuccessful completion of training in Dangerous Good Regulation Category 6 (CAT 6), Perishables and Live Animals handling
\nA minimum of 1 – 2 experience in Quality Assurance environment<\/p>\n

 <\/p>\n

Job Specification<\/strong><\/p>\n

\u2022 Ensure that costs are responsibly managed in own sphere of influence (telephone costs, printing costs and so forth)
\n\u2022 Provide an effective administrative\/operational service to customers
\n\u2022 Capture information utilized for Assessments\/Audits, distribute to responsible Managers for further action if necessary.
\n\u2022 Conduct quarterly Safety compliance assessments at ORTIA and maintain record thereof; report non compliances to business and submit to South African Civil Aviation Authority (CAA) where applicable.
\n\u2022 Conduct Compliance Assessments
\n\u2022 Compile Compliance Assessment reports and process “Corrective Action Request” forms where applicable and follow up on corrective action
\n\u2022 Maintain the Assessment Check list
\n\u2022 Capture and file data as required for reporting purposes against relevant standards and procedures
\n\u2022 Assist with the capturing of information on the relevant Cargo System as and when required
\n\u2022 Respond to all internal and\/or external customer related queries timeously
\n\u2022 Distribute the Regulated Agent list received from AVSEC
\n\u2022 Compile monthly DG\/Security awareness compliance report and distribute to all stakeholders
\n\u2022 Take career ownership and conduct sessions with Managers in order to complete Personal Development Plan
\n\u2022 Attend required training and development in order to build on competencies needed for development
\n\u2022 Adhere to performance management schedule and relevant practices
\n\u2022 Set priorities appropriately to ensure that work outputs are timely and of the highest quality
\n\u2022 Practice SAA values in executing daily tasks
\n\u2022 Maintain a healthy and safe place to work by complying to standards and regulations
\n\u2022 Contribute to the optimisation of the QA & Compliance function through actively participating in improvement projects that will protect business against risks in the function
\n\u2022 Complete all project administration relate to QA & Compliance projects\/initiatives within relevant area, taking responsibility for planning and implementation, under guidance from the Assistant Manager\/Manager<\/p>\n

 <\/p>\n

KNOWLEDGE AND SKILLS<\/strong><\/p>\n

1. Though knowledge and understanding of the airline cargo handling processes and procedures
\n2. Employee Relations rules\/policies and it application
\n3. HR Policies, procedures and applicable labor legislation
\n4. Competent in regulation of all Aviation Regulatory bodies (CAA, ICAO etc.) IATA, (IOSA) requirements and cargo procedures and processes
\n5. Extensive knowledge of Cargo Operations
\n6. Knowledge of the operating system i.e. I Cargo
\n7. Basic understanding of financial statements
\n8. Communication (verbal & written) skills
\n9. Time management skills
\n10. Data capturing skills
\n11. Information processing skills
\n12. Planning and organizing skills
\n13. Problem solving skills
\n14. Resource utilization skills
\n15. Computer literacy (MS Word, Excel, PowerPoint, Outlook)<\/p>\n

 <\/p>\n

ATTRIBUTES<\/strong><\/p>\n

1. Analytical Skills
\n2. Principle and value adherence
\n3. Attention to detail
\n4. Conscientious and be able to work independently
\n5. Customer orientation
\n6. Confidentiality
\n7. Organizational resilience and ability to manage pressure
\n8. Result driven<\/p>\n

 <\/p>\n

PLEASE NOTE THE FOLLOWING:<\/strong><\/p>\n

The onus is on the applicant to prove that he\/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.
\nPlease note that no applications will be accepted without a certified copy of the applicant’s ID and all relevant qualifications.
\nClosing date will be on 2014-09-12 at 15H00 Please be mindful of the closing date as NO late applications will be considered.
\nApplicants will go through a comprehensive assessment process which may include competency and\/or psychometric assessments;
\nApplicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.
\nSAA is committed to Employment Equity. All appointments will be made in this context.
\nSAA reserves the right not to make an appointment to any of the positions contained in this advert.
\nQueries relating to the above positions may be directed to the relevant HRBP.
\nShould you not receive a response in 21 days, please consider your application unsuccessful.<\/p>\n

 <\/p>\n

How to Apply<\/strong><\/p>\n

Click here to apply online<\/a><\/p>\n

Closing :\u00a001 October 2014<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The incumbent of this role is responsible for conducting Compliance Assessments at all Domestic Stations in line with IOSA Operational Standards and regulatory requirements.   Minimum Requirements Grade 12 or…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[53,75],"tags":[466],"jetpack_publicize_connections":[],"yoast_head":"\nCustomer Services Agent Job at South African Airways - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"The incumbent of this role is responsible for conducting Compliance Assessments at all Domestic Stations in line with IOSA Operational Standards and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/customer-services-agent-job-at-south-african-airways.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/customer-services-agent-job-at-south-african-airways.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/customer-services-agent-job-at-south-african-airways.html\",\"name\":\"Customer Services Agent Job at South African Airways - 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