An exciting opportunity has arisen within the Sales and Marketing Department at the Johannesburg branch. Reporting directly to the Special Services Manager, this role will be responsible for maximising special services revenue, margin, service quality and customer satisfaction<\/p>\n
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Minimum Requirements<\/strong><\/p>\n \u00b7 Minimum Matric (or NQF Level 4)\u00b7 3 years experience <\/p>\n Job Specification<\/strong><\/p>\n To maximize revenue opportunities and to manage internal and external customers\u2019 relationships in order to achieve the SPS strategic goals.<\/p>\n Promote TNT to existing and prospective customers and at all times reflect and promote TNT in the best possible light.<\/p>\n Ensure timely and effective communication takes place within defined time limits with internal customers e.g. depot staff, international depots<\/p>\n To provide customers with suitable solutions relating to problem shipments or complaints to satisfy their needs and maintain and enhance their loyalty to TNT.<\/p>\n Research problem shipment information.<\/p>\n Provide regular updates to the customer in line with the agreed call back times and customer\u2019s preferred communication channel.<\/p>\n Verify customer requirements and agree on suitable solution<\/p>\n Comply with all relevant policies and procedures.<\/p>\n Provides Quotes<\/p>\n <\/p>\n
\n\u00b7 PC Literate, Communication Skills<\/p>\n