Job mission<\/strong><\/p>\nTo deliver outstanding customer service directly to new, existing customers to meet sales and profitability targets, remaining geographically close to the customer as per Tailored Service Package requirements.<\/p>\n
KPA duties<\/p>\n
ROLES (Jobs \/ Tasks to be performed)<\/p>\n
Maintain customer relationships in the trade \nEscalate customer problems, queries and complaints to the correct area of business \/ channel \nPrepare weekly and monthly report on key performance areas \nWork consistently according to standard operational procedures \nCreating MTN\u2019s brand presence continuously by growing MTN\u2019s influence at store and customer level in the regions \nBuild and maintain strong relationships with all stakeholders \nEscalations of SP queries \nEnsuring store lists are updated<\/p>\n
ISO 9001: \nCompile monthly report \nEnsure that the department is ISO 9001 compliant. \nMeetings with the Department on a monthly to ensure ISO 9001 complaisance \nFollow up on Open CARS when the Timelines provided have lapsed. \nEnsure that regional spending remains within budget parameters \nMonitor promotional success against targets and identify opportunities for account \/ region specific promotions \nImplement and monitor regional account plans \nDefine and manage day to day execution of sales and service processes for region \nImplement PPP\u2019s and systems at sales and service levels to ensure compliance and alignment to the set operational framework for region. \nHandle customer queries \nReport on achievement of monthly sales targets \nPlan workload and team resource allocation \nOrdering promo goods (for the channel or for Belinda) \nOrdering of Birthday gifts for the SP Directors\/GMs \nMeeting Minutes \nAct as a custodian of the retail sales operations teams \nForecast, plan, develop and review budget for all regions \nManage and optimize the budget \u2013 effective budget management \nInitiate change to continuously improve all aspects of service delivery<\/p>\n
Educational requirements<\/strong><\/p>\nMinimum Qualification<\/strong> \nDegree: Sales and Marketing<\/p>\nExperience required<\/p>\n
Must have a completed degree \nMinimum 65% in majore<\/p>\n
Skills required<\/strong><\/p>\nOUTPUTS (At the end you will be able to \/ you will produce?)<\/p>\n
Informative reporting \nExecute and deliver on action plans \nManage own time and customer base \nUnderstand team dynamics \nUnderstand fundamentals of actively managing a sales team \nUnderstand workplace diversity \nImprove and deliver on good customer experience \nConsider elements to ensure objectives are reached \/ exceeded \nManage resources to achieve sales\/service objective \nProject manage certain activities within a sales\/service environment \nUnderstand channel strategy and how it impacts operations \nUnderstand how regional operations impact on sales \nOther information \nReference No:\tEN\/GRAD\/ICSP \nPosition Type:\tGraduate \nAffirmative Action: \tOpen to All \nSalary: \nAdditional:<\/p>\n
Applications close 31 Dec 2010.<\/p>\n
Click here to view Job and Apply Online<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"MTN Group operates three business divisions:\u00a0MTN-SA (South Africa),\u00a0MTN International, and\u00a0Strategic Investments. We are listed on the Johannesburg Stock Exchange under the Telecommunications Service Sector (which falls under the Industrial Non-Cyclical…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[38,3],"tags":[2156],"jetpack_publicize_connections":[],"yoast_head":"\n
MTN South Africa Recruit Graduates - Jobs in South Africa 2023<\/title>\n \n \n \n \n\t \n\t \n\t \n