{"id":19681,"date":"2014-10-30T02:53:39","date_gmt":"2014-10-30T00:53:39","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=19681"},"modified":"2014-10-30T02:53:39","modified_gmt":"2014-10-30T00:53:39","slug":"command-centre-quality-assurer-x-4-vacancies","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/command-centre-quality-assurer-x-4-vacancies.html","title":{"rendered":"Command Centre Quality Assurer x 4 Vacancies"},"content":{"rendered":"

Department of Social Development Vacancies<\/strong><\/p>\n

COMMAND CENTRE QUALITY ASSURER 4 POSTS
\nThree-year fixed term contract
\nDirectorate: Victim Empowerment Programme (Gender Based Violence\u00a0Command Centre)
\nSALARY : R270 804 per annum plus 37% of salary in lieu of benefits
\nCENTRE : Pretoria<\/p>\n

 <\/p>\n

REQUIREMENTS : An appropriate Bachelor\u2019s Degree\/National Diploma or equivalent qualification
\nPLUS minimum of three years\u2019 experience in providing quality assurance
\nservices. Knowledge of the Public Service Legislation. Knowledge and
\nunderstanding of call centre practices, systems and processes. Knowledge and
\nunderstanding of quality assurance framework or practices, systems and
\ntechniques. Knowledge and understanding of the application of Batho Pele
\nprinciples. Knowledge and understanding of the social development environment
\nand programmes. Competencies needed: Communication (written and verbal)
\nskills. Planning and organising skills. Problem-solving skills. Diagnostic and
\nanalytical skills. Project management skills. Computer literacy. Coordination
\nskills. Facilitation and presentation skills. Client orientation skills. Policy
\ndevelopment and analysis skills. Monitoring skills. Report writing skills.
\nResearch skills. Interpersonal and liaison skills Attributes: Ability to work under
\npressure. Ability to work in a team and independently. Innovative and creative.
\nAssertiveness. Achievement orientated. Cost Consciousness. Business Ethics.
\nConfidentiality<\/p>\n

 <\/p>\n

DUTIES : Key Responsibilities: Determine quality standards and procedures and ensure
\ncompliance thereof. Monitor and advise on the performance of the gender-based
\nviolence command centre services and produce reports on performance against
\nset quality standards. Conduct surveys to assess the quality and efficiency of
\ncommand center services. Monitor calls to identify customer needs and
\nexpectations. Design and review the gender-based violence command centre
\nscorecards and advise on necessary changes to enable the call centre to
\nachieve the required services quality. Assess and identify training needs and
\nfacilitate training interventions for call centre staff. Conduct research and keep
\nabreast of new trends and best practice in the quality assurance field.
\nENQUIRIES : Ms T Moloi\/Mr B Futshane Tel: (012) 312-7362\/7982<\/p>\n

 <\/p>\n

APPLICATIONS : The Director General, Department of Social Development, Private Bag X901,
\nPretoria, 0001, Physical Address: HSRC Building, 134 Pretorius Street
\nFOR ATTENTION : Ms E de Waal<\/p>\n

CLOSING DATE : 7 November 2014
\nNOTE : A curriculum vitae with a detailed description of duties, the names of two
\nreferees, certified copies of qualifications and identity document must accompany
\nyour signed application for employment (Z83). Shortlisted candidates for SMS
\nposts will be required to undergo competency assessment. The successful
\ncandidate will sign an annual performance agreement, complete a financial
\ndisclosure form and also be required to undergo a security clearance. If the
\ncandidate is applying for an OSD post, certificates of service must be attached to
\nthe CV. No faxed or e-mailed applications will be considered. It is the applicant\u2019s
\nresponsibility to have foreign qualifications evaluated by the South African
\nQualification Authority (SAQA). Failure to submit the requested documents will
\nresult in your application not being considered. Personnel suitability checks will
\nbe conducted on short listed candidates and the appointment is subject to
\npositive outcomes of the checks. Correspondence will be limited to shortlisted
\ncandidates only. If you have not been contacted within three months after the
\nclosing date of this advertisement, please accept that your application was
\nunsuccessful. \u201cThe Department of Social Development supports persons with
\ndisabilities<\/p>\n","protected":false},"excerpt":{"rendered":"

Department of Social Development Vacancies COMMAND CENTRE QUALITY ASSURER 4 POSTS Three-year fixed term contract Directorate: Victim Empowerment Programme (Gender Based Violence\u00a0Command Centre) SALARY : R270 804 per annum plus…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[226],"tags":[1900],"jetpack_publicize_connections":[],"yoast_head":"\nCommand Centre Quality Assurer x 4 Vacancies - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Department of Social Development Vacancies COMMAND CENTRE QUALITY ASSURER 4 POSTS Three-year fixed term contract Directorate: Victim Empowerment Programme\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/command-centre-quality-assurer-x-4-vacancies.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/command-centre-quality-assurer-x-4-vacancies.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/command-centre-quality-assurer-x-4-vacancies.html\",\"name\":\"Command Centre Quality Assurer x 4 Vacancies - 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