{"id":19861,"date":"2014-11-14T12:52:36","date_gmt":"2014-11-14T10:52:36","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=19861"},"modified":"2014-11-14T12:52:36","modified_gmt":"2014-11-14T10:52:36","slug":"customer-support-engineer-vacancy-auto-trader","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/customer-support-engineer-vacancy-auto-trader.html","title":{"rendered":"Customer Support Engineer Vacancy at Auto Trader"},"content":{"rendered":"<div class=\"profile_header\">Job Details<\/div>\n<p>Employer: Auto Trader<\/p>\n<p><strong><strong>General Purpose<\/strong><\/strong><\/p>\n<p>To call on customers for the purpose of collecting copy and photographs as well as provide and fulfil a training function for all products available from the company whilst actively living the corporate value system.<\/p>\n<p><strong>Responsibility<\/strong><\/p>\n<p><strong>Copy Collection<\/strong><\/p>\n<ul>\n<li>To take best quality photos in an efficient, effective and timely manner.<\/li>\n<li>To complete correct and collect all artwork within set guidelines.<\/li>\n<li>To build all adverts via MAM (mag ad manager) whilst at the customer.<\/li>\n<li>To show built advert to customer for signoff.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><strong>Training<\/strong><\/strong><\/p>\n<ul>\n<li>To train all customers on all available products from the company.<\/li>\n<li>To ask customer to use product at least once on his\/her own whilst there, to ensure customer is comfortable with the product.<\/li>\n<li>To ask customer to sign agreement that he had been trained and is comfortable with the product training was provided on,<\/li>\n<li>To submit client signed agreement to Sales Support Supervisor in order for service call to be made by Customer Services in set time.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><strong>General \u00a0<\/strong><\/strong><\/p>\n<ul>\n<li>To keep set appointment times as pre-arranged by Sales Support Supervisor.<\/li>\n<li>To inform client directly should there be a delay in seeing him at set appointment time.<\/li>\n<li>To pass all queries\/complaints from customer to Sales Support Supervisor directly.<\/li>\n<li>To load all relevant software required by a customer to make use of the companies services on the customers PC\/Laptop etc.<\/li>\n<li>To attend all meetings and training sessions as required by the Sales Support Supervisor.<\/li>\n<li>To have a reliable car and valid license.<\/li>\n<li>To Pull out Tearsheets for all self-serve magfeed customers.<\/li>\n<li>To perform any other reasonable task which may be required form time to time.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div id=\"ctl00_contentPrimaryPlaceHolder_divCandReq\" class=\"profile_header\">Candidate Requirements<\/div>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<ul>\n<li>Matric<\/li>\n<li>Own Car and drivers llicense<\/li>\n<li>Minimum 3 years in a client support role<\/li>\n<\/ul>\n<p><strong>Knowledge\u00a0<\/strong><\/p>\n<ul>\n<li>Knowledge of Studio Processes<\/li>\n<li>Knowledge of production processes<\/li>\n<li>Knowledge of company policies and procedures.<\/li>\n<li>Knowledge of all products available from the company<\/li>\n<li>MAM<\/li>\n<li>Dealer Edit<\/li>\n<li>Auto Trader Website<\/li>\n<li>Different Package offerings<\/li>\n<li>Knowledge of all company structures<\/li>\n<li>Extensive knowledge of Service &amp; support structures and the various functions of each.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"listheading\">\u00a0<strong>Skills<\/strong><\/p>\n<ul>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Excellent Customer Care skills<\/li>\n<li>Excellent typing skills<\/li>\n<li>Basic technical skills<\/li>\n<li>Ability to troubleshoot.<\/li>\n<li>Microsoft office skills; level one<\/li>\n<li>Ability to make decisions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Attitude<\/strong><\/p>\n<ul>\n<li>Deadline driven<\/li>\n<li>Organized<\/li>\n<li>Motivated<\/li>\n<li>High energy levels<\/li>\n<li>Team Player<\/li>\n<li>Can do attitude<\/li>\n<li>Pro-Active<\/li>\n<\/ul>\n<p class=\"Listbulletindented\">\n<p class=\"Listbulletindented\"><strong>How to Apply<\/strong><\/p>\n<p class=\"Listbulletindented\"><a href=\"http:\/\/www.careers24.com\/jobs\/adverts\/572769-customer-support-engineer-vereeniging\/?jobindex=7\">Click here to apply online<\/a><\/p>\n<p><span id=\"ctl00_contentPrimaryPlaceHolder_lblReportsTo\">This position reports to: Online Support Manager<\/span><span id=\"ctl00_contentPrimaryPlaceHolder_lblClosingDateLowerButton\">Apply before Tuesday, December 30, 2014<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Details Employer: Auto Trader General Purpose To call on customers for the purpose of collecting copy and photographs as well as provide and fulfil a training function for all&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[2083],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Engineer Vacancy at Auto Trader - Jobs in South Africa 2023<\/title>\n<meta name=\"description\" content=\"Job Details Employer: Auto Trader General Purpose To call on customers for the purpose of collecting copy and 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