{"id":20085,"date":"2014-12-04T12:19:29","date_gmt":"2014-12-04T10:19:29","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=20085"},"modified":"2014-12-04T12:19:29","modified_gmt":"2014-12-04T10:19:29","slug":"contact-centre-technologies-internship-2015-velisa-africa","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/contact-centre-technologies-internship-2015-velisa-africa.html","title":{"rendered":"Contact Centre Technologies Internship 2015 at Velisa Africa"},"content":{"rendered":"
Training will run in Johannesburg , practical \u00a0will be in Western Cape with host employer<\/p>\n
Qualification :<\/p>\n
Program detail:<\/p>\n
Internship on the foundations for service management, system support, business analysis, and pre sales<\/p>\n
The intern program will start with 6 months classroom based training at Velisa academy<\/p>\n
Phase 1 \u2013 Introduction to Service Management, Contact Centres & Business Basics<\/p>\n
Phase 2 \u2013 Network Application Layer, Teamwork and Communication<\/p>\n
Phase 3 \u2013 Business requirements analysis, Troubleshooting & Project Management<\/p>\n
Phase 4 \u2013 Data Analytics, Intro to programming, Intermediate Word & Excel, Soft\/Consulting\/Presentation skills<\/p>\n
6 months on-site training<\/p>\n
Job rotation<\/p>\n
<\/p>\n