MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY<\/p>\n
BUSINESS PROCESS ANALYST: AFRICA<\/p>\n
LEVEL F<\/p>\n
THIS POSITION IS TARGETING AFRICAN CANDIDATES
\nCONTEXT
\n(External factors which influence the work environment, taking future conditions and strategic requirements into account)<\/p>\n
?Changing, Dynamic and Expanding Environment
\n?Multicultural Environment
\n?Leading Edge Technology
\n?Business Process
\n?Performance Driven Environment
\n?Customer Services
\n?Multi Currencies Products\/Countries\/People
\n?Diverse Business Units
\n?Joint Ventures\/Agents\/Franchises
\n?Developing Industry and Business
\n?Deadline Driven
\n?Multi-skilled<\/p>\n
CUSTOMERS
\n(External and Internal individuals or groups to whom products, services, programs and information must be provided)<\/p>\n
?MultiChoice Africa business units
\n?Africa Management
\n?Vendors
\n?Operations Support
\n?Operations line managers
\n?Subscribers
\n?Training Department
\n?ITD
\nOUTPUTS<\/p>\n
(Products, services and information, which the individual must provide to internal or external, individuals or groups, to accomplish the organisation\u2019s mission and strategy)<\/p>\n
\u2022Define standards , guidelines and processes ensuring updated process management
\n\u2022Implement, update and maintain a process library
\n\u2022Map all business , IT, customer care, training, support and operational processes for all territories and Operations & Customer Care departments
\n\u2022Redesign existing process to improve efficiencies and remove wastage and bottle necks
\n\u2022Provide operational support and maintenance
\n\u2022Provide business systems support and maintenance
\n\u2022Provide business intelligence support and maintenance
\n\u2022Assisted in providing working solutions to operational and system problems
\n\u2022Documented, engineered and maintained business rules and processes
\n\u2022Provided process management and mapping resources in all operational projects
\n\u2022Assisted in compiling training material (processes and standards input)
\n\u2022Reviewed and approved training material and FAQ\u2019s
\n?Identified Process and Control Improvements across Joint Ventures
\n?Facilitated standardization of Operational Practices and Processes across Joint Ventures
\n?Ensured that the Flowcharts of significant Operational Business Processes of all Joint Ventures are Standardized
\n?Updated Standard Operating Policies and Procedures in Compliance to SOX requirements
\n?Documented Africa Training Material
\n?Reviewed and Proposed amendments to all current IBS reports
\n?Compiled a list of Standard Daily, Weekly and Monthly Reports for review by Operations Managers, Finance managers and GM\u2019s
\n?Assessed the Integrity of Client Data across all Schemas. Initiated Corrective Action and Monitored progress
\n?Compiled KPI\u2019s for all JV\u2019s to monitor Operational Activities at the various Branches on a Daily, Weekly or Monthly basis.
\n?Proactively identified Preventative Fraud Strategies or Measures and Ensured these are Distributed on a timely basis to all Business Units
\n?Assisted with Audit activities as required
\n\u2022Experience In restructuring, process redesign, implemented efficiencies
\nCOMPETENCIES
\n(Personal capabilities, which are critical to the production of quality outputs)
\nKnowledge<\/p>\n
?Six Sigma Experience
\n?Product knowledge
\n?Contact Centre knowledge
\n?Customer knowledge
\n?Management information knowledge
\n?Knowledge of JV and Agents environment
\n?Training and Coaching techniques
\n?Business process knowledge
\n?Systems knowledge
\n?Cultural diversity
\n?IBS knowledge
\n?Learning methodologies and trends
\n?SDLC methodologies
\n?QA methodologies
\n?Data modeling understanding
\nSkills<\/p>\n
?Negotiation
\n?Analytical
\n?Problem solving
\n?Withstanding pressure
\n?Attention to detail
\n?Results driven
\n?Trend Analysis
\n?Computer Skills
\n?Verbal \/ written communication
\n?Training Skills
\n?Decision making skills
\n?Numerical and figure orientated
\nPersonal Qualities<\/p>\n