{"id":21296,"date":"2015-02-25T12:57:44","date_gmt":"2015-02-25T10:57:44","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=21296"},"modified":"2015-02-25T12:57:44","modified_gmt":"2015-02-25T10:57:44","slug":"homechoice-recruits-collections-agents-x-13-positions","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/homechoice-recruits-collections-agents-x-13-positions.html","title":{"rendered":"HomeChoice Recruits Collections Agents x 13 Positions"},"content":{"rendered":"
Key Performance Areas<\/strong><\/p>\n Generate revenue<\/strong><\/p>\n Collect money on profile 0 \u2013 2+ delinquent accounts (60-90 days) within 30 days <\/p>\n Efficiency and productivity<\/strong><\/p>\n Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets <\/p>\n Customer service<\/strong><\/p>\n Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice <\/p>\n Quality standards<\/strong><\/p>\n Focus on \u201cgetting it right first time\u201d in order to ensure that correct and precise information is relayed to customers <\/p>\n Requirements:<\/strong> Grade 12 \/ Matric or equivalent Attribute & Behaviours<\/strong><\/p>\n Salary:\u00a0Market Related<\/p>\n Type:\u00a0Permanent<\/p>\n AA Position:\u00a0No <\/p>\n
\nObtain \u201cpromise to pay\u201d from customers
\nRehabilitate and educate customers with regards to their payment profile
\nAchieve daily collection targets<\/p>\n
\nCompletion of lost time sheets on a daily basis
\nAdhere to Company systems, processes, policies and procedures
\nConstantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems<\/p>\n
\nEnsure that a polite, friendly, efficient and professional service is provided<\/p>\n
\nCapture all details of customer liaison and agreements accurately onto the system<\/p>\n
\nQualifications & Accreditations<\/strong><\/p>\n
\nExperience & Skills:<\/p>\n\n
\n
\nWork Level:\u00a0Skilled
\nBranch:\u00a0Western Cape – Southern Suburbs (Cape)<\/p>\n