{"id":22280,"date":"2015-04-22T08:52:39","date_gmt":"2015-04-22T06:52:39","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=22280"},"modified":"2016-11-11T11:48:44","modified_gmt":"2016-11-11T09:48:44","slug":"city-of-tshwane-2015-call-centre-recruitment-x-50-positions","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/city-of-tshwane-2015-call-centre-recruitment-x-50-positions.html","title":{"rendered":"City Of Tshwane: 2015 Call Centre Recruitment x 50 Positions"},"content":{"rendered":"<p><strong><span class=\"requisitiondetails-label\">Requirements<\/span><\/strong><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">Grade 12 or equivalent qualification.<br \/>\n<\/span><\/span><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">An appropriate tertiary career-related qualification (3 year diploma or degree) will be an added advantage.<br \/>\n<\/span><\/span><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">Relevant Customer Care and Call Centre experience<br \/>\n<\/span><\/span><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">Computer literate (extensive knowledge of Excel, Word, Outlook)<br \/>\n<\/span><\/span><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">Knowledge of SAP will be an added advantage<br \/>\n<\/span><\/span><\/p>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl37_requisitionControl_lblLabel\">Must be willing and able to work shifts<br \/>\n<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span class=\"requisitiondetails-label\">Personal Attributes \/ Competencies<\/span><\/strong><\/h3>\n<p><span id=\"ctl00_cphContent_ncRequisition_ctl39_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl39_requisitionControl_lblLabel\">Negotiation skills; Leadership skills; Communication skills; Analytical skills; Organizational skills; Advanced Linguistic Proficiency; Ability to do presentations.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span class=\"requisitiondetails-label\">Duties<\/span><\/strong><\/h3>\n<ul>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Analyses, Processes and Co-ordinates information on the service interruption process by:<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Receiving request\/complaints from customers and locating the customers detail on the computer<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Analyzing the request and capturing relevant information on the computer system, using appropriate software package.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Providing the customer with relevant information and updating the system.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Conducting planned outage warning calls and other proactive information to customers.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Completing required updating and follow-up procedures with affected customers by updating system information and calling customers to ensure satisfaction.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Process and conduct account operations and customer service information and actions by:<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Advertising pre-paid customers vending and other relevant information such as electricity usage.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Allocates electricity basic subsistence tariff telephonically.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Processing Tele-transaction and updating customer information on relevant systems.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Processing account queries and enquiries<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Initiating and responding to customer requests.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Liaising with other processes and instructing required actions that have been indicated to the customer.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Provides related information and processes general customer request by:<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Receiving the call, analyzing the interaction, capturing relevant information and responding to requests.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Participates in and initiate continuous improvement and corrective actions:<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Identifying system, process and customer problems, exceptions, needs and service improvement opportunities.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Reporting problems or opportunities to Supervisor.<br \/>\n<\/span><\/span><\/li>\n<li><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl\"><span id=\"ctl00_cphContent_ncRequisition_ctl41_requisitionControl_lblLabel\">Participating in information sharing, development and implementation.<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>\u00a0How To Apply<\/h3>\n<p><a class=\"apply\" href=\"http:\/\/www.tshwane.erecruit.co.za\/candidateapp\/Jobs\/View\/150420-1\/24_HOUR_CALL_CENTRE_AGENT_%2850_POSTS%29_\" target=\"_blank\">Apply for the City of Tshwane Call Centre Opportunities<\/a><\/p>\n<p><strong>Enquiries<\/strong> (Contact Person) V Lekwape (012 358 1192)\/ M Hendricks (012 358 4971)<\/p>\n<p>Closing Date: 24 April<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Requirements Grade 12 or equivalent qualification. An appropriate tertiary career-related qualification (3 year diploma or degree) will be an added advantage. Relevant Customer Care and Call Centre experience Computer literate&#8230;..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255],"tags":[2024],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>City Of Tshwane: 2015 Call Centre Recruitment x 50 Positions - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Requirements Grade 12 or equivalent qualification. An appropriate tertiary career-related qualification (3 year diploma or degree) will be an added\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/city-of-tshwane-2015-call-centre-recruitment-x-50-positions.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jobs sa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/city-of-tshwane-2015-call-centre-recruitment-x-50-positions.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/city-of-tshwane-2015-call-centre-recruitment-x-50-positions.html\",\"name\":\"City Of Tshwane: 2015 Call Centre Recruitment x 50 Positions - Jobs in South Africa 2024\",\"isPartOf\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\"},\"datePublished\":\"2015-04-22T06:52:39+00:00\",\"dateModified\":\"2016-11-11T09:48:44+00:00\",\"author\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/1e0fa42d4a0d0a2ccbfb26845ef4a02c\"},\"description\":\"Requirements Grade 12 or equivalent qualification. 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