{"id":22608,"date":"2015-05-12T12:33:04","date_gmt":"2015-05-12T10:33:04","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=22608"},"modified":"2015-05-12T12:33:04","modified_gmt":"2015-05-12T10:33:04","slug":"homechoice-customer-service-agents-x-8-positions","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/homechoice-customer-service-agents-x-8-positions.html","title":{"rendered":"HomeChoice: Customer Service Agents x 8 Positions"},"content":{"rendered":"
Key Performance Areas<\/b><\/p>\n
Provide customer service<\/b><\/p>\n
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Appropriately manage customer queries relating to their purchases and accounts<\/li>\n
Ensure a polite, friendly, efficient and professional service is provided<\/li>\n
Take responsibility for each individual call by ensuring that advise is always given in the customer\u2019s best interest<\/li>\n
Handle objections appropriately to ensure that positive results are achieved and enhance customer delight<\/li>\n
Effectively deal with difficult queries and customers, avoiding formal complaints<\/li>\n
Improve the customer experience and service delivery by providing excellent customer service<\/li>\n<\/ul>\n
Generate revenue<\/b><\/p>\n
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Upsell product offering to new & existing customers in line with required performance standards and targets<\/li>\n<\/ul>\n
Efficiency and Productivity<\/b><\/p>\n
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Reach performance targets relating to productivity, adherence, turnaround time, sales and customer service<\/li>\n
Be available to take calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels<\/li>\n
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times<\/li>\n
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems<\/li>\n<\/ul>\n
Quality standards<\/b><\/p>\n
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Focus on \u201cgetting it right first time\u201d in order to ensure that correct and precise information is relayed to customers<\/li>\n
Capture all details of customer, call log and sales transactions accurately onto the system<\/li>\n
Adhere to internal systems, policies, procedures and requirements<\/li>\n<\/ul>\n
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Qualifications & Accreditations<\/b><\/p>\n
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Grade 12 \/ Matric or equivalent<\/li>\n<\/ul>\n
Experience & Skills<\/b><\/p>\n
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6 Months customer service Contact Centre experience<\/li>\n
6 Months sales experience in a target driven environment<\/li>\n
Computer literate<\/li>\n<\/ul>\n
Attribute & Behaviours<\/b><\/p>\n
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Energetic with a positive attitude<\/li>\n
Persuasive skills which includes sales ability<\/li>\n
Ability to work independently as well as within a team<\/li>\n
Excellent telephonic manner<\/li>\n
Good analytical ability and attention to detail<\/li>\n