{"id":22681,"date":"2015-05-14T12:54:52","date_gmt":"2015-05-14T10:54:52","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=22681"},"modified":"2015-05-14T12:54:52","modified_gmt":"2015-05-14T10:54:52","slug":"telemarketing-agents-jobs-at-homechoice","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/telemarketing-agents-jobs-at-homechoice.html","title":{"rendered":"Telemarketing Agents Jobs at HomeChoice (30 Positions)"},"content":{"rendered":"
Key Performance Areas<\/b><\/p>\n
Sales performance<\/b><\/p>\n
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Ensure agreed KPA\u2019s and sales targets are achieved in line with business requirements<\/li>\n
Assist in increasing sales revenue within the Telemarketing department<\/li>\n<\/ul>\n
Efficiency and productivity<\/b><\/p>\n
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Reach performance targets relating to productivity, adherence, turnaround time and quality<\/li>\n
Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels<\/li>\n
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times<\/li>\n
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems<\/li>\n<\/ul>\n
Customer service<\/b><\/p>\n
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Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice<\/li>\n
Take responsibility for each individual call by ensuring that advise is always given in the customer\u2019s best interests<\/li>\n
Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight<\/li>\n
Continuously work towards improving the customer experience and service delivery<\/li>\n<\/ul>\n
Quality standards<\/b><\/p>\n
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Focus on \u201cgetting it right first time\u201d in order to ensure that correct and precise information is relayed to customers<\/li>\n
Capture all details of customer, call log and sales transactions accurately onto the system<\/li>\n
Adhere to internal systems, policies, procedures and requirements<\/li>\n<\/ul>\n
<\/p>\n
Qualifications & Accreditations<\/b><\/p>\n
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Grade 12 \/ Matric or equivalent<\/li>\n
If no matric, then at least 4 years of sales experience in a Contact Centre<\/li>\n<\/ul>\n
Experience & Skills<\/b><\/p>\n
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6 Months sales experience in a target driven environment<\/li>\n
Computer literate<\/li>\n<\/ul>\n
Attributes & Behaviours<\/b><\/p>\n
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Energetic & positive attitude<\/li>\n
A strong customer focus<\/li>\n
Great communication and listening skills<\/li>\n
Excellent sales ability<\/li>\n
Team player, but able to work independently<\/li>\n