CUSTOMER SERVICE REPRESENTATIVE: INFORMATION CENTRE REF NO:\u00a0COO04\/2015
\nSALARY : R227 802 per annum (Total package of R320 320 per annum \/ conditions apply)
\nCENTRE : Pretoria<\/p>\n
REQUIREMENTS : A recognised three year National Diploma in Customer Service Management or an
\nequivalent relevant accredited qualification in Communications plus relevant experience
\nin customer contact centre; Public Service training in Customer care an advantage,
\nAbility to gather and analyse information; Knowledge and ability to apply Batho Pele
\nprinciples; Ability to work with difficult clients and resolve queries; Ability to engage and
\nliaise with stakeholders at different levels. Good communication skills (verbal and
\nwritten); Listening skills; Sound interpersonal relations, organisational and planning skills;
\nComputer literate (familiar with packages such as Microsoft Excel, PowerPoint, MS
\nWord, Internet, etc.) and Report Writing. Ability to work well under pressure and in a\u00a0team; A valid driver\u2019s licence; Must be prepared to travel, work long hours and work over
\nweekends and public holidays if required.<\/p>\n
<\/p>\n
DUTIES : Handle face-to-face contacts (calls, e-mail, post and faxes) with prescribed processes in
\nline with Batho Pele Principles, Handle Presidential queries to enhance service delivery,
\nCapture the queries on the database with completed resolution taken, Provide feedback
\nto team leaders on an-going basis; Ensure availability to handle contacts by adhering to
\nschedule; Render communication support which includes providing support to awareness
\ncampaigns, exhibitions and public participation events. Receive and register application
\nforms (jobs, tenders, databases, internships, bursaries, EIA and Waste licensing);
\nManage the distribution of publications.<\/p>\n
ENQUIRIES : Ms V Mphahlele Tel: (012) 399 9984<\/p>\n
APPLICATIONS : Director-General, Department of Environmental Affairs, Private Bag X447, Pretoria, 0001
\nor hand-delivered to: Environment House, Erf 1563 Arcadia Extension 6, Cnr
\nSoutpansberg and Steve Biko Road, Arcadia, Pretoria. No faxed, e-mailed and late
\napplications will be considered.<\/p>\n
FOR ATTENTION : Ms K. Selemela<\/p>\n
CLOSING DATE : 01 June 2015<\/p>\n","protected":false},"excerpt":{"rendered":"
CUSTOMER SERVICE REPRESENTATIVE: INFORMATION CENTRE REF NO:\u00a0COO04\/2015 SALARY : R227 802 per annum (Total package of R320 320 per annum \/ conditions apply) CENTRE : Pretoria REQUIREMENTS : A recognised…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n