{"id":23259,"date":"2015-06-18T03:14:15","date_gmt":"2015-06-18T01:14:15","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=23259"},"modified":"2015-06-18T03:14:15","modified_gmt":"2015-06-18T01:14:15","slug":"service-support-officer-government-recruitment-x-20-positions","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/service-support-officer-government-recruitment-x-20-positions.html","title":{"rendered":"Service Support Officer (Government Recruitment) x 20 Positions"},"content":{"rendered":"

1. SERVICE SUPPORT OFFICER: IT SERVICE DESK 20 POSTS REF NO: HRMC\u00a048\/15\/4<\/strong>
\nSALARY : A basic salary of R227 802 to R268 338 per annum (Level 8). In addition, a range of
\ncompetitive benefits are offered.
\nCENTRE : Head Office: Pretoria, Branch: Information Services, Chief Directorate: IT Service\u00a0Management.<\/p>\n

REQUIREMENTS : Representivity: Coloured, Indian, White Male \/ Female candidates are encouraged to
\napply A Degree\/ National Diploma in Information Technology\/ Computer Science or
\nan equivalent NQF level 6 is required with 1-2 years\u2019 experience in IT Service Desk.
\nITIL or Microsoft Certified Desktop Support Technician (MCDST) or A+ will be an
\nadded advantage. Basic knowledge of windows operating systems. Knowledge of
\nhardware and software systems. Sound knowledge and application of the GITO
\nGuidelines and prescripts. Knowledge of the State Information Technology Agency
\nAct No 88 of 1998. Knowledge of the Departmental legislation and prescripts
\n.Knowledge of the Public Service Regulatory Framework. Customer focus, problem
\nsolving, planning, organizing and telephone etiquette. On call and willingness to work
\novertime and shifts will be required.<\/p>\n

DUTIES : The successful candidate will be responsible for, amongst others, the following
\nspecific tasks: Provide front line support to users in the Department. Log all relevant
\nincident\/ service request detailed on call tracking systems. Provide 1st level support
\nthrough receiving of calls. Handle all resulting incident or service requests from
\nclients. Report and request fulfilment process allocating categorisation and
\nprioritisation codes. Provide 1st line investigation and diagnosis of calls. Escalate
\ncomplex incident\/ service requests within agreed timeframe and provide updates to
\nusers on progress. Troubleshoot computer desktops, laptops and printers provide
\ndesktop support. Answer of Helpdesk telephones and managing own calls on heat as
\nper team OLA (Operational Level Agreement). Attend to 2nd line support calls
\nassigned to Installing, repairing, and arranging replacement of computers. Handle
\nmovement of IT Hardware between Head Office and Regional Offices. Provide
\nremote desktop support to regional and Head Office users. Escalate critical customer
\nincidents timely by providing problem management by discovering and resolving
\nincidents causing disruptions. Assess call requirements and escalate to relevant units
\nor third party. Conduct and follow up on customer satisfaction surveys. Facilitate the
\nimplementation of desktop support services. Provide support to users on technical
\nrelated issues that arise in the workplace. Resolve issues for end-users of various
\nforms of technology. Provide information to users by phone, e-mail, websites, or in
\nperson for technological services rendered by IT. Design and implement desktop
\nsupport activities for daily operational undertakings. Diagnose and resolve problems
\nfor a variety of hardware and software-related issues. Analyse functional needs,
\nimplement hardware, applications, and other software to meet clients’ needs.
\nConduct the installing and fixes for desktop computers, printers, telephones, software
\nand peripherals. Provide problem management by discovering and solving incidents
\ncausing disruptions on the business. Increase knowledge capital (data used to
\nidentify trends and proactively identify any problem area). Increase first- time fix rate
\nat the service desk as workarounds can be deployed to increase the speed of service
\nreduction. Timely identify, diagnose, and resolve problems. Complete resolution of
\nproblems as underlining causes are identified and corrected. Provide error control
\nand record error solutions. Analyse urgency and the resources required to effect
\ntemporary or permanent solutions to the problems. Identify and take ownership of
\nproblems affecting services. Use recorded problem and incident data, perform trend
\nanalysis to predict future problems and enable prioritization of problem activity.<\/p>\n

Detect and record incidents to ensure that there are no lost services\/ incidents
\nrequests. React quickly and effectively to any incidents that affect IT services or
\ninfrastructure which has become critical. Detect incidents and target the correct
\nsupport resources in order to resolve the incidents as quickly as possible. Provide
\naccurate information to management on the incidents impacting the organization.<\/p>\n

ENQUIRIES : Ms N Mampa, Tel No: (012) 406 2592<\/p>\n

APPLICATIONS : Quoting the relevant reference number, direct your CV, certified copies of
\nqualifications and ID together with a completed Z83 application form which can be
\ndownloaded from our website, by the closing date to: Postal Address: Private Bag
\nX114, Pretoria, 0001, Physical Address: 232 Johannes Ramokhoase (Proes) street,
\nCnr Thabo Sehume (Andries), Pretoria, 0002
\nFOR ATTENTION : The Director-General<\/p>\n","protected":false},"excerpt":{"rendered":"

1. SERVICE SUPPORT OFFICER: IT SERVICE DESK 20 POSTS REF NO: HRMC\u00a048\/15\/4 SALARY : A basic salary of R227 802 to R268 338 per annum (Level 8). In addition, a…..<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[234],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nService Support Officer (Government Recruitment) x 20 Positions - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"1. 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