{"id":2351,"date":"2011-03-01T01:38:26","date_gmt":"2011-03-01T00:38:26","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=2351"},"modified":"2011-02-28T16:50:44","modified_gmt":"2011-02-28T15:50:44","slug":"mtn-south-africa-jobs-smc-engineer","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/mtn-south-africa-jobs-smc-engineer.html","title":{"rendered":"MTN South Africa Jobs: SMC Engineer"},"content":{"rendered":"

\"\"<\/a>To constantly monitor the allocated nodes during a shift at the SMC and to ensure that MTN network faults are actioned to company requirements. To ensure that company policies and procedures are adhered to during the shift. To assist in the development of an automated and effective environment for the performance of SMC duties.<\/p>\n

Location of position<\/strong><\/p>\n

MTN
\nSouth Africa
\nGauteng
\nJohannesburg
\nInnovation Centre<\/p>\n

KPA duties<\/strong><\/p>\n

\u2022Monitor the allocated network nodes effectively and promptly react to all network-related faults. This includes the actioning of all alarms and trouble tickets and adherence to procedures.
\n\u2022Ensure that Telkom-related faults are correctly diagnosed and Interconnect Service Desk (ISD) procedures are closely followed.
\n\u2022Assume responsibility for correctly forwarding trouble tickets to Radio Engineers, Operations and Maintenance Centre (OMC) personnel, High Level Support (HLS) and Value Added Systems (VAS) support. Follow up on these trouble tickets and ensure a speedy response.
\n\u2022Report to the SMC Co-ordinator on duty and escalate serious and long outstanding faults for his attention.
\n\u2022Act as interface to Customer Services and assist them with subscriber problems.
\n\u2022Act as interface and provide SMC refs to Contractors, Field Engineers, OMC Engineers and other departments for planned work and access to sites and switches.
\n\u2022Perform SMC duties as instructed by SMC Co-ordinator, e.g., correlation of ISD outages, adjustment of availability parameters, follow-up and clearing of specific network faults.
\n\u2022Provide ideas and feedback on software tools, procedures and improvements to SMC functionality.
\n\u2022Develop technically and personally through attendance of technical and company development courses.
\n\u2022Any extra duties as given from time to time by the SMC Co-ordinator and SMC Manager.
\n\u2022Shift work is part of the job description.
\n\u2022Travelling for meetings and callouts to ensure the continuous operation of the SMC is required.<\/p>\n

Educational requirements<\/strong><\/p>\n

A technical diploma or degree in light current, telecomms or a related field OR served a recognised telecomms apprenticeship and four years experience.<\/p>\n

Experience required<\/strong><\/p>\n

Transmission or switching experience and some Network Management Centre experience. Must have industry specific knowledge (cellular, mobile, GSM, Telecommunications )
\nEricsson AXE knowledge, all Microsoft office applications.<\/p>\n

Skills required<\/strong><\/p>\n

\u2022\tAccurate
\n\u2022Quick learner
\n\u2022Quality driven
\n\u2022Customer orientated
\nGood communication skills
\nOther information
\nReference No:\tIRC31217
\nPosition Type:\tPermanent
\nAffirmative Action: \tOpen to All
\nSalary:
\nAdditional:\t\u2022The staff member must be able to dial up into the network from home.
\n\u2022The staff member must be able to travel to, Internal\/External MTN meetings, Telkom Meetings, courses and switching centres with there own transport.
\n\u2022The staff member must be able to be on standby and callout for the Service Management Centre
\n\u2022Shift Work<\/p>\n

Applications close 02 Mar 2011.<\/strong><\/p>\n

Click here to view Job and Apply Online<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

To constantly monitor the allocated nodes during a shift at the SMC and to ensure that MTN network faults are actioned to company requirements. 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