{"id":24510,"date":"2015-09-03T12:53:52","date_gmt":"2015-09-03T10:53:52","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=24510"},"modified":"2015-09-03T12:53:52","modified_gmt":"2015-09-03T10:53:52","slug":"operational-manager-customer-care-centre","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/operational-manager-customer-care-centre.html","title":{"rendered":"Operational Manager, Customer Care Centre"},"content":{"rendered":"
Core Description
\nTo ensure customer loyalty and satisfcation by providing an excellent on line service for service activation and customer enquiries.<\/p>\n
Competencies FUNCTIONAL KNOWLEDGE:
\nManaging Diversity; Change Management; Customer Needs; Products; Communication; Problem Solving.<\/p>\n
FUNCTIONAL SKILLS:
\nPeople Development; Communicating; Marketing Techniques; Decision Making; Problem Solving; Performance Management.<\/p>\n
ATTITUDES\/LEADERSHIP COMPETENCIES:
\nBusiness Orientated; Proactive; Customer Focused; Performance Driven.
\nJob Responsibilities Outputs:
\n1. Implemented Operational Plan
\n2. Managed Performance
\n3. Implemented Conducive\/Legislative Environment
\n4. Managed Resources<\/p>\n
Required Certification None.<\/p>\n
Qualifications <\/strong><\/p>\n Grade 12 (NQF level 4).<\/p>\n Experience<\/strong>
\n3 Years Customer Service experience, Complex Commercial\/ Call Centre (Business & Service Activation).
\nSpecial Requirements None.<\/p>\n